question Cancel HR Lifecycle Event Case in HRSD forum

Cancel HR Lifecycle Event Case

YounseoC — Fri, 07 Feb 2025 05:59:47 GMT

Hi, I'm making a lifecycle event case for onboarding new hire.

I opened a lifecycle event case and tried cancelling by clicking the cancel button.

A form to enter a reason for cancellation opens and when I submit, nothing happens.

I thought that the tasks in the case and the case itself will be changed to "Cancelled" state, but it stays the same, the screen stays the same.

I want to know the reason and how I can get the cancel to work.

Re: Cancel HR Lifecycle Event Case

Community Alums — Fri, 07 Feb 2025 09:30:02 GMT

@YounseoC , Enable Rescind on the lifecycle event process. The "Rescind process" is used to cancel or revert an HR Case or HR Task.

Refer -

Configure the rescind process for a lifecycle event

Lifecycle Event Best Practices and Performance Expectations - Support and Troubleshooting

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

Re: Cancel HR Lifecycle Event Case

Wessel van Enk — Mon, 10 Feb 2025 08:29:02 GMT

Hi,

As @Priye mentioned, you can setup the rescind, but this is just to revert the progress you have made in that case, but you should be able to cancel it without it as well.

I just tried to cancel a Lifecycle case on my PDI and it works as expected. The case is cancelled and tasks are cancelled as well (if they have not been completed yet).

See the UI action below. Are you using this OOB action?

Re: Cancel HR Lifecycle Event Case

YounseoC — Mon, 10 Feb 2025 09:55:20 GMT

I figured out how to cancel. But when I cancel lifecycle event case, the tasks related won't change to "Cancelled". Can you help me with the reason why?

Re: Cancel HR Lifecycle Event Case

Wessel van Enk — Tue, 11 Feb 2025 09:22:30 GMT

Both happened when I used the OOB UI Action. See my example attached.
This was a case on the sn_hr_le_case table, but the UI action itself is created on the parent table (sn_hr_core_case).

Did you modify the OOB UI Action?
If so, maybe try reverting it.

Script:

function cancelCase() {

var sysId = typeof rowSysId == 'undefined' || rowSysId == null ?

g_form.getUniqueValue() : rowSysId;

var dialogClass = GlideModal ? GlideModal : GlideDialogWindow;

var dialog = new dialogClass('sn_hr_core_HR Comment Dialog');

var msg = new GwtMessage().getMessage('Enter the reason for canceling the case');

dialog.setTitle(msg);

dialog.setPreference('sysparm_task_sys_id', sysId);

dialog.setPreference('sysparm_task_table', 'sn_hr_core_case');

dialog.setPreference('sysparm_ok_method_name', 'cancelCase');

dialog.setPreference('sysparm_is_required', false);

dialog.setPreference('sysparm_is_comment', 'false');

dialog.on('hrComentDialogSucess', function() {

dialog.destroy();

gsftSubmit(null, g_form.getFormElement(), 'sysverb_update_and_stay');

});

dialog.render();

return;

}

Re: Cancel HR Lifecycle Event Case

YounseoC — Fri, 28 Feb 2025 03:38:55 GMT

I haven't modified cancel ui action.

It didn't work for days and suddenly I tried 2days ago, it worked.

But today, I cancelled a case and the child tasks weren't cancelled.

Nothing related to the cancelling have been changed, so I'm confused why it worked and don't work now haha

Re: Cancel HR Lifecycle Event Case

Wessel van Enk — Tue, 04 Mar 2025 08:54:23 GMT

That is indeed confusing haha. It then might have something to do with the flows behind.
There are some triggers setup to check the activity status every 4 hours (default).
Maybe check the connected flows to see if there are any timers that may cause this.

Re: Cancel HR Lifecycle Event Case

YounseoC — Tue, 04 Mar 2025 23:01:27 GMT

I ended up solving this by making a business rule. I posted this question because I wanted to what happens when a case is cancelled. Whether child task cancelling is automatic or not.