HRSD - service activities - "fulfillment " - task templates restriction

gowtham1610 — Fri, 07 Feb 2025 12:17:15 GMT

I need to create seven task templates and two HR criteria for a "Termination Request" record producer in HR Service, with the fulfillment type set to "Service Activities." The task templates should be restricted based on HR criteria, where four tasks are visible under one criterion and the remaining three under another

Re: HRSD - service activities - "fulfillment " - task templates restriction

Sandeep Rajput — Mon, 10 Feb 2025 14:08:37 GMT

@gowtham1610

Did you get a chance to explore sn_hr_core.hr_Criteria script include. It is an OOTB script include which contains method to evaluate HR Criteria.

You can use evaluateById : function(criteriaId, userId, simulation, caseId, useCache) to evaluate a criteria for a user. A similar question was also posted by another user here https://www.servicenow.com/community/hrsd-forum/hrsd-service-activities-task-templates-restriction/td-p/3171623

question HRSD - service activities - "fulfillment " - task templates restriction in HRSD forum

HRSD - service activities - "fulfillment " - task templates restriction

Re: HRSD - service activities - "fulfillment " - task templates restriction