How to find and propose a workaround for the restriction where "Open by" and "Open for" ER HRSD

Victor Val Mas — Fri, 04 Apr 2025 11:12:38 GMT

How to find and propose a workaround for the restriction where "Open by" and "Open for" cannot be the same in the ER module?

In the ER module, the system does not allow the "Open by" and "Open for" fields to have the same value. This restriction creates challenges for us where the ER team often needs to bulk raise cases and track them throughout their lifecycle without adding the end user. Has anyone found a workaround or best practice to handle this scenario?

Re: How to find and propose a workaround for the restriction where "Open by" and "Ope

Ankur Bawiskar — Fri, 04 Apr 2025 11:27:39 GMT

@Victor Val Mas

how is that restriction applied? did you check that script etc?

If my response helped please mark it correct and close the thread so that it benefits future readers.

question How to find and propose a workaround for the restriction where "Open by" and "Open for" ER HRSD in HRSD forum

How to find and propose a workaround for the restriction where "Open by" and "Open for" ER HRSD

Re: How to find and propose a workaround for the restriction where "Open by" and "Ope