question Re: HTML Tags Description field in HRSD forum

HTML Tags Description field

VasukiS — Thu, 08 May 2025 15:21:05 GMT

HI Team,

In the HR Module, we are using the rich_description field. Any text entered into the rich_description field. It is also copied into the description field as per the out-of-the-box behavior.

However, while copying the data, it includes HTML tags.

Is this out-of-the-box behavior if we choose to use the rich_description field?

Re: HTML Tags Description field

Gaurav Rathaur — Thu, 08 May 2025 15:26:06 GMT

Hi @VasukiS ,

The inclusion of HTML tags when copying data from the rich_description field to the description field is indeed the out-of-the-box behavior in ServiceNow. This happens because the rich_description field uses a rich text editor, which stores content as HTML to preserve formatting (like bold, italics, lists, links, etc.).

If the requirement is to strip the HTML tags before copying the content to the description field, you can use the gs.stripHTML() function in a business rule or a script include to handle this.

If my response was helpful, please mark it as the correct answer and close the thread. This will help others who come across the same issue.

Thanks!
Gaurav Rathaur

Re: HTML Tags Description field

folusho — Thu, 08 May 2025 17:12:50 GMT

@VasukiS

If you want to preserve only the plain text in description, you should strip the HTML tags when copying from rich_description.

Use BR....

function stripHTML(html) { var tmp = new GlideElement(); tmp.setDisplayValue(html); return tmp.getDisplayValue().replace(/<[^>]*>/g, ''); } // In Business Rule: current.description = stripHTML(current.rich_description);

or Flow (script step)

var plainText = current.rich_description.replace(/<[^>]*>/g, ''); current.description = plainText;

Re: HTML Tags Description field

folusho — Wed, 14 May 2025 13:38:10 GMT

@VasukiS

Thanks for marking my solution as helpful.

Please can you mark as solution given so as to help others in the community.

Regards.