question Re: Not able to create interaction - openframe in HRSD forum

Not able to create interaction - openframe

Maloy1 — Fri, 30 May 2025 06:02:16 GMT

Getting the below error while trying to create voice-interaction from openframe softphone. Please help.

{
"error": {
"message": "INTERACTION_CREATION_FAILURE - Interaction creation failed for user phone number +XXXXXXXXX",
"detail": "Interaction creation failed. Please check error logs for additional details. - Exception occurred while starting the interaction: Guest user not found"
},
"status": "failure",
"session": {
"notifications": []
}
}

Re: Not able to create interaction - openframe

abbasshaik4 — Fri, 30 May 2025 06:06:33 GMT

Hello @Maloy1,

Please refer to the link below:
https://www.servicenow.com/docs/bundle/xanadu-customer-service-management/page/product/customer-service-management/concept/openframe-cti-events.html

OR refer to this link:
https://www.servicenow.com/community/developer-forum/issue-in-open-frame/m-p/2439420

If this is helpful, please hit the thumbs up button and accept the correct solution by referring to this solution in future it will be helpful to them.

Thanks & Regards,

Abbas Shaik

Re: Not able to create interaction - openframe

Maloy1 — Fri, 30 May 2025 07:27:49 GMT

SNOW was not able to find Guest User as it might have been deleted from the org, we added it manually to resolve the issue.

Below is the reference link which I followed:

About Guest user