question Re: Feedback Configuration in HRSD forum

Feedback Configuration

Divya98 — Thu, 05 Jun 2025 11:22:47 GMT

I want to rename the below text from Provide feedback from esc portal. Can you please suggest me how to do this.

Re: Feedback Configuration

Azhar T — Thu, 05 Jun 2025 11:59:44 GMT

@Divya98 This seems to be a survey generated upon closing a request or a ticket resolved. Can you please check the 'asmt_metric_type' table for this survey definition, where you can change it

Re: Feedback Configuration

sandeepdutt — Thu, 05 Jun 2025 12:31:29 GMT

Hi @Divya98 / @Azhar T ,

You will need to go to sys_ui_message Table and look for Provide Feedback :

and change the text from there :

Re: Feedback Configuration

Ankur Bawiskar — Thu, 05 Jun 2025 12:53:26 GMT

@Divya98

what all you want to change?

You can change the title from here, see if it works

I recently shared solution for something similar and you can check that and enhance your cloned widget if required

How to amend the Feedback widget on the portal

this link should help you

Integrated Experience and Service Feedback (Employee Center Pro)

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Feedback Configuration

Ankur Bawiskar — Fri, 06 Jun 2025 03:26:24 GMT

@Divya98

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Feedback Configuration

Divya98 — Fri, 06 Jun 2025 04:48:54 GMT

Hi Azhar,

I checked in 'asmt_metric_type' table there i found the choices but if rename it is not changing in ESC portal.

Please check the attached screenshot.

Regards,

Divya

Re: Feedback Configuration

Divya98 — Fri, 06 Jun 2025 04:52:38 GMT

Hi @Sandeep,

I see "sys_ui_message" table is for language translations.

Regards,

Divya

Re: Feedback Configuration

Divya98 — Fri, 06 Jun 2025 05:15:28 GMT

Hi @Ankur Bawiskar ,

I want to rename the choices i found the widget "Experience Feedback Mobile" when i preview the below image is showing so i want to rename that choices which lines of code needs to change please let me know. And also let me know how these widgets are added in ESC portal if i see from page designer this widget is not added for OOB ESC portal.

Regards,

Divya

Re: Feedback Configuration

Ankur Bawiskar — Fri, 06 Jun 2025 05:32:03 GMT

@Divya98

Seems you closed the thread by marking a response as correct.

If your question is unanswered please don't mark response as correct as it might confuse members.

Re: Feedback Configuration

Ankur Bawiskar — Fri, 06 Jun 2025 05:33:49 GMT

@Divya98

Sorry but I don't have that widget in my instance so can't check

you will have to check the widget HTML and client script

Re: Feedback Configuration

Ankur Bawiskar — Fri, 06 Jun 2025 06:05:45 GMT

@Divya98

can you share the complete widget code here

Re: Feedback Configuration

Divya98 — Fri, 06 Jun 2025 06:14:46 GMT

HTML Template 1 <div ng-if="c.data.isValidFeedback && !c.data.surveyRedirectWidget" class="feedback-container"> 2 <div aria-live="polite" aria-atomic="true" class="feedback-modal-toggle sr-only"> 3  4 </div> 5 <div class="feedback-input-container" ng-if="!c.data.isSurveyComplete"> 6 <div class="feedback-button-container" role="radiogroup"> 7 <button ng-repeat="question in c.data.questionsList" 8 role="radio" 9 type="radio" 10 aria-checked ="{{c.isSelected(question)}}" 11 ng-keydown="c.keydownEventHandler($event, $index,question)" 12 tabindex="{{c.selectedQuestion==''&& $index==0?0:c.isSelected(question)?0:-1}}" 13 class="btn btn-lg btn-feedback btn-feedback-{{question.sentiment}} {{c.isSelected(question)?'btn-primary':'btn-default'}}" 14 ng-click="c.setSelectedQuestion($event, question.label, question.sentiment, question.value)" 15 > 16 <i class="fa btn-feedback-icon" ng-class="question.icon" aria-hidden="true"></i> 17 <span class="btn-feedback-description {{c.isSelected(question)?'btn-selected':''}}">{{question.label}}</span> 18 </button> 19 </div> 20 <div class="comment-container" ng-if="c.current && !c.data.isSurveyComplete && c.data.isCommentAllowed"> 21 <label class="comment-title" for="comment-box">{{data.commentLabel}}</label> 22 <textarea class="comment-box textarea" 23 ng-class="field.data.length > data.feedback_max_length ? 'text-border' : 'editor-pristine'" 24 id="comment-box" 25 rows="4" 26 maxlength="{{c.data.feedback_max_length}}" 27 data-type="textarea" 28 role="textbox" 29 autocomplete="off" 30 ng-model="field.data" 31 ng-init="field.data=field.value" 32 ng-trim="false" 33 placeholder="${Enter optional comment}"></textarea> 34 <div class="char-limit-container"> 35 <span class="characters" 36 ng-if="field.data.length <= c.data.feedback_max_length && field.data.length > 0" 37 data-ng-bind-template="{{c.data.feedback_max_length - (!field.data ? 0 : field.data.length)}} {{c.data.charactersLeft}}"> 38 </span> 39 <span class="warning-message" 40 ng-if="field.data.length > c.data.feedback_max_length" 41 data-ng-bind-template="{{(!field.data ? 0 : field.data.length) - c.data.feedback_max_length}} {{c.data.charactersOver}}"> 42 </span> 43 </div> 44 </div> 45 <div class="anonymous-container"> 46 <div> 47 <label> 48 <input type="checkbox" 49 ng-if="!c.data.isAnonymous" 50 aria-label ="{{c.data.anonymousText}}" 51 class="user_preference"> 52 <span class="boolean-control anonymous-label anonymous-text" 53 ng-if="!c.data.isAnonymous" 54 for="user_preference" 55 aria-hidden="true">{{c.data.anonymousText}}</span> 56 <span class="anonymous-label anonymous-text" 57 ng-if="c.data.isAnonymous">{{c.data.anonymousText}}</span> 58 </label> 59 </div> 60 <div> 61 <a class ="privacy-title privacy-text" ng-show = "c.data.hasPrivacyPolicy" href="{{c.data.privacyPolicyHref}}" aria-label="${Privacy policy}" target="_blank">${ Privacy policy}</a> 62 </div> 63 </div> 64 </div> 65 <div class="feedback-actions" ng-if="!c.data.isSurveyComplete"> 66 <button class="btn btn-primary btn-submit {{!c.enableSubmitButton? 'disabled':''}}" 67 ng-click="c.submit()" 68 ng-disabled="!c.enableSubmitButton" 69 aria-label="${Submit}">${Submit} 70 </button> 71 </div> 72 <div class="feedback-success-container" ng-if="c.data.isSurveyComplete"> 73 <div class="feedback-complete"> 74 <fa name="{{c.data.successIcon}}" class="fa-3x submit-message-icon"></fa> 75 <h3 class="feedback-success-text" aria-label="{{c.data.successText}}">{{c.data.successText}}</h3> 76 <div class="feedback-success-description" aria-label="{{c.data.successDescription}}"> 77 <span>{{c.data.successDescription}}</span> 78 </div> 79 </div> 80 </div> 81 </div> 82 83 <div ng-if="c.data.surveyRedirectWidget"> 84 <sp-widget widget="data.surveyRedirectWidget"></sp-widget> 85 </div> 86 87 <div ng-if="!c.data.isValidFeedback" class="feedback-container"> 88 <div class="invalid-feedback-msg"> 89 {{ c.data.invalidDefinitionMessage }} 90 </div> 91 </div>