question HR agent workspace interaction record history data is not visible for some users and some user in HRSD forum https://www.servicenow.com/community/hrsd-forum/hr-agent-workspace-interaction-record-history-data-is-not/m-p/3361337#M42934 <P>HR agent workspace interaction record history data is not visible for some users and some user&nbsp; what will be cause of that&nbsp;</P> Mon, 25 Aug 2025 14:10:57 GMT praven1 2025-08-25T14:10:57Z HR agent workspace interaction record history data is not visible for some users and some user https://www.servicenow.com/community/hrsd-forum/hr-agent-workspace-interaction-record-history-data-is-not/m-p/3361337#M42934 <P>HR agent workspace interaction record history data is not visible for some users and some user&nbsp; what will be cause of that&nbsp;</P> Mon, 25 Aug 2025 14:10:57 GMT https://www.servicenow.com/community/hrsd-forum/hr-agent-workspace-interaction-record-history-data-is-not/m-p/3361337#M42934 praven1 2025-08-25T14:10:57Z Re: HR agent workspace interaction record history data is not visible for some users and some u https://www.servicenow.com/community/hrsd-forum/hr-agent-workspace-interaction-record-history-data-is-not/m-p/3361720#M42937 <P>Hi&nbsp;<a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/330845">@praven1</a>&nbsp;,</P><P>&nbsp;</P><P>Have you tried checking below places:</P><UL><LI>Missing required roles (e.g., sn_hr_agent, sn_hr_core.case_reader).</LI><LI>ACL restrictions on interaction / interaction_related_record.</LI><LI>HR Criteria / User Criteria not matching the user.</LI><LI>COE-based access restrictions (e.g., Benefits, Employee Relations).</LI><LI>Workspace component visibility rules filtering history.</LI><LI>HR data segregation by department/region.</LI><LI>Customization or OOB update misconfiguring interaction widget.</LI></UL><DIV><FONT face="ServiceNowSansMedium"><SPAN>Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for</SPAN></FONT></DIV><DIV><FONT face="ServiceNowSansMedium"><SPAN>Kind Regards,</SPAN></FONT></DIV><DIV><FONT face="ServiceNowSansMedium"><SPAN>Pavani P</SPAN></FONT></DIV> Mon, 25 Aug 2025 19:01:16 GMT https://www.servicenow.com/community/hrsd-forum/hr-agent-workspace-interaction-record-history-data-is-not/m-p/3361720#M42937 pavani_paluri 2025-08-25T19:01:16Z