question How can i open KB Articles in &quot;kb_view&quot;  instead &quot;record&quot; on Agent workspace for case management in HRSD forum https://www.servicenow.com/community/hrsd-forum/how-can-i-open-kb-articles-in-quot-kb-view-quot-instead-quot/m-p/3429427#M43874 <P>&nbsp;</P><P><SPAN>When I open a Knowledge Base article from the global search in Agent Workspace, it opens in the "record" view instead of the "kb_view." How can I change this behavior so that articles open in "kb_view" by default?</SPAN></P> Tue, 18 Nov 2025 08:57:07 GMT AkhilaNaradi 2025-11-18T08:57:07Z How can i open KB Articles in "kb_view"  instead "record" on Agent workspace for case management https://www.servicenow.com/community/hrsd-forum/how-can-i-open-kb-articles-in-quot-kb-view-quot-instead-quot/m-p/3429427#M43874 <P>&nbsp;</P><P><SPAN>When I open a Knowledge Base article from the global search in Agent Workspace, it opens in the "record" view instead of the "kb_view." How can I change this behavior so that articles open in "kb_view" by default?</SPAN></P> Tue, 18 Nov 2025 08:57:07 GMT https://www.servicenow.com/community/hrsd-forum/how-can-i-open-kb-articles-in-quot-kb-view-quot-instead-quot/m-p/3429427#M43874 AkhilaNaradi 2025-11-18T08:57:07Z