question BR to exclude some users from seeing some cases in HRSD forum

BR to exclude some users from seeing some cases

ghitabahaj — Fri, 23 Jan 2026 09:38:33 GMT

Hi everyone please i would like to write a BR to exclude exteranl users from seeing the offboarding case

here is the script but still didn t work

(function executeRule(current, previous) { var userId = gs.getUserID(); gs.info('[HR VISIBILITY] Logged-in user sys_id = ' + userId); // Get HR Profile var hrProfile = new GlideRecord('sn_hr_core_profile'); hrProfile.addQuery('user', userId); hrProfile.query(); if (!hrProfile.next()) { gs.info('[HR VISIBILITY] No HR Profile found for user'); return; } gs.info('[HR VISIBILITY] HR Profile found: ' + hrProfile.sys_id); // Country var country = hrProfile.u_legal_entity.u_country.getDisplayValue(); gs.info('[HR VISIBILITY] Country = ' + country); if (country !== 'Spain') { gs.info('[HR VISIBILITY] User is NOT in Spain → exiting'); return; } // Employment type var employmentType = (hrProfile.getValue('employment_type') || '').toLowerCase(); gs.info('[HR VISIBILITY] Employment type = ' + employmentType); var excludedTypes = [ '300000000123199', '300000000120757', 'subcontractor' ]; if (excludedTypes.indexOf(employmentType) === -1) { gs.info('[HR VISIBILITY] Employment type is NOT external → exiting'); return; } gs.info('[HR VISIBILITY] Spain external user detected'); // Exclude Offboarding current.addQuery('hr_service', '!=', '58d30358c3f4d2505c227e53e40131ed'); gs.info('[HR VISIBILITY] Excluding Offboarding cases from query'); })();

Re: BR to exclude some users from seeing some cases

vaishali231 — Fri, 23 Jan 2026 09:47:05 GMT

hey @ghitabahaj

try this

(function executeRule(current, previous) { var userId = gs.getUserID(); var hrProfile = new GlideRecord('sn_hr_core_profile'); hrProfile.addQuery('user', userId); hrProfile.query(); if (!hrProfile.next()) { return; } // Country check if (!hrProfile.u_legal_entity || !hrProfile.u_legal_entity.u_country) { return; } var country = hrProfile.u_legal_entity.u_country.getDisplayValue(); if (country !== 'Spain') { return; } // Employment type (sys_id comparison) var employmentTypeSysId = hrProfile.getValue('employment_type'); var externalEmploymentTypes = [ '300000000123199', '300000000120757' ]; if (externalEmploymentTypes.indexOf(employmentTypeSysId) === -1) { return; } // Exclude Offboarding service current.addQuery('hr_service', '!=', '58d30358c3f4d2505c227e53e40131ed'); })();

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Regards
Vaishali Singh

Re: BR to exclude some users from seeing some cases

Its_Azar — Fri, 23 Jan 2026 10:42:59 GMT

Hi there @ghitabahaj

why BR? can u try ACL

Use a Read ACL on sn_hr_le_case to deny access when:

HR Service = Offboarding

User is external (employment type / profile condition)

Or apply HR Criteria / User Criteria on the Offboarding HR Service

Re: BR to exclude some users from seeing some cases

Max Dore — Tue, 27 Jan 2026 15:14:23 GMT

Assuming this is to hide it from the Employee Center, I would not use a BR, I would use the My Request Filters module which is what it is for.

You may need to create a Dynamic Filter Option record.

Re: BR to exclude some users from seeing some cases

vaishali231 — Thu, 29 Jan 2026 06:39:44 GMT

hey @ghitabahaj

Hope you are doing well.

Did my previous reply answer your question?

If it was helpful, please mark it as correct ✓ and close the thread 🔒. This will help other readers find the solution more easily.

Regards,
Vaishali Singh

Re: BR to exclude some users from seeing some cases

ghitabahaj — Fri, 30 Jan 2026 10:34:10 GMT

Hi i actually ended up creating an ACL to deny access, cause none of the things i've did worked