Prepare for the exam after so many years

jawaser780 — Sun, 25 Jan 2026 22:26:37 GMT

Hello!
My company (big4) requested my to study for the exam and in general prepare for it. The last time I spent time for such processes was back in 2021. What have changed since then?

Thanks in advance

Re: Prepare for the exam after so many years

iekosmadakis — Tue, 27 Jan 2026 21:57:11 GMT

Hello @jawaser780 !
ServiceNow has fundamentally changed how certification exams work, especially around vouchers, eligibility and retakes. In summary:

It has eliminated exam vouchers entirely and replaced them with a course-based eligibility model, meaning candidates must complete the correct training before they can even register for an exam.
Exams are now registered in ServiceNow University and delivered via Pearson VUE, with a strict 90-day window once registration occurs and no refunds if the attempt is missed.
Several CIS certifications now require CIS-DF (Data Foundation) as a mandatory prerequisite, retake rules have been overhauled with longer waiting periods after multiple failures and while on-demand courses remain free, exam attempts are almost always paid unless included with instructor-led training or limited promotions.

Please consider marking my answer as helpful and accepting it as the solution if it assisted you in any way.

Re: Prepare for the exam after so many years

jawaser780 — Tue, 27 Jan 2026 21:59:32 GMT

It seems that I am a few episodes behind. Thanks for the info in any case!

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Prepare for the exam after so many years

Re: Prepare for the exam after so many years

Re: Prepare for the exam after so many years