https://www.servicenow.com/community/hrsd-forum/after-installing-hrsd-sometimes-my-quot-filter-navigator-quot/m-p/3475718#M44682 <P>Hello.</P><P>This is the second time, second instance, second customer after installing HRSD&nbsp;sometimes my "Filter Navigator" and "Favorites" being empty. Sometimes works sometimes not. Switching scopes, refreshing browser.</P><P>Super annoying only while working with HRSD...</P><P><BR />Using Endge browser, checked RCA, checked scopes....</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="DonDom_0-1769506626517.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/498078iB74428D57B60B302/image-size/medium?v=v2&amp;px=400" role="button" title="DonDom_0-1769506626517.png" alt="DonDom_0-1769506626517.png" /></span></P><P>Any one with similar issue?</P><P>BR</P><P>WD</P> Tue, 27 Jan 2026 09:39:13 GMT Don Dom 2026-01-27T09:39:13Z https://www.servicenow.com/community/hrsd-forum/after-installing-hrsd-sometimes-my-quot-filter-navigator-quot/m-p/3475718#M44682 <P>Hello.</P><P>This is the second time, second instance, second customer after installing HRSD&nbsp;sometimes my "Filter Navigator" and "Favorites" being empty. Sometimes works sometimes not. Switching scopes, refreshing browser.</P><P>Super annoying only while working with HRSD...</P><P><BR />Using Endge browser, checked RCA, checked scopes....</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="DonDom_0-1769506626517.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/498078iB74428D57B60B302/image-size/medium?v=v2&amp;px=400" role="button" title="DonDom_0-1769506626517.png" alt="DonDom_0-1769506626517.png" /></span></P><P>Any one with similar issue?</P><P>BR</P><P>WD</P> Tue, 27 Jan 2026 09:39:13 GMT https://www.servicenow.com/community/hrsd-forum/after-installing-hrsd-sometimes-my-quot-filter-navigator-quot/m-p/3475718#M44682 Don Dom 2026-01-27T09:39:13Z https://www.servicenow.com/community/hrsd-forum/after-installing-hrsd-sometimes-my-quot-filter-navigator-quot/m-p/3475989#M44685 <P>Is this for all users or just you?</P> <P>Does this apply to both incognito and non-incognito windows?</P> <P>If you're not in prod I would try clearing the cache of the instance.</P> Tue, 27 Jan 2026 14:55:34 GMT https://www.servicenow.com/community/hrsd-forum/after-installing-hrsd-sometimes-my-quot-filter-navigator-quot/m-p/3475989#M44685 Max Dore 2026-01-27T14:55:34Z https://www.servicenow.com/community/hrsd-forum/after-installing-hrsd-sometimes-my-quot-filter-navigator-quot/m-p/3476495#M44696 <P>Not only me, to my colleagues too.</P><P>And it's happening only when we are implementing HRSD...</P> Wed, 28 Jan 2026 08:32:05 GMT https://www.servicenow.com/community/hrsd-forum/after-installing-hrsd-sometimes-my-quot-filter-navigator-quot/m-p/3476495#M44696 Don Dom 2026-01-28T08:32:05Z https://www.servicenow.com/community/hrsd-forum/after-installing-hrsd-sometimes-my-quot-filter-navigator-quot/m-p/3476505#M44697 <P><a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/89206">@Don Dom</a>&nbsp;</P> <P>raise a case with ServiceNow.</P> Wed, 28 Jan 2026 08:52:26 GMT https://www.servicenow.com/community/hrsd-forum/after-installing-hrsd-sometimes-my-quot-filter-navigator-quot/m-p/3476505#M44697 Ankur Bawiskar 2026-01-28T08:52:26Z