question Re: Now Assist For HRSD in HRSD forum

Now Assist For HRSD

garimakharb — Tue, 17 Feb 2026 14:54:59 GMT

Can someone provide me Now Assist for HRSD Bulk RCA approval Fix script Xml file?
I have referred to this doc.

https://www.servicenow.com/docs/r/employee-service-management/now-assist-for-hrsd/run-rca-now-assis…

After installing Now Assist for HRSD, we start seeing Restricted Caller Access requests because the AI features need permission to access some HR tables. These requests stay in “Requested” status, and approving them one by one takes a lot of time.

For that Servicenow has already provided a Fix script to run which will approved all RCA records.

Re: Now Assist For HRSD

Tanushree Maiti — Tue, 17 Feb 2026 16:36:42 GMT

Hi garimakharb,

Download the Now Assist for HRSD Bulk RCA approval file from the Supporting Links and Docs section in Now Assist for HR Service Delivery (HRSD) application in ServiceNow Store. This file is a standalone script to reduce the manual effort involved.

Re: Now Assist For HRSD

Kohei Tominaga1 — Tue, 17 Feb 2026 21:35:36 GMT

Hi, @garimakharb

Here is the link to the Now Assist for HRSD application in the ServiceNow Store where you can find the XML file in the supportin links and document section.

https://store.servicenow.com/store/app/f10aafa21b246a50a85b16db234bcb24#linksAndDocuments