question Add link to email functionality adds a snippet of the article to the email, redirects to KB view in HRSD forum https://www.servicenow.com/community/hrsd-forum/add-link-to-email-functionality-adds-a-snippet-of-the-article-to/m-p/3584428#M46258 <P>Add link to email functionality adds a snippet of the article to the email, but redirects to KB view. Is there a work around to point the landing page to Esc self service view?</P><P>I have tried making changes to Search Action Configuration "Add link in email" but link is still pointing to Platform KB View.</P> Thu, 06 Aug 2026 13:32:18 GMT rashmidadapur 2026-08-06T13:32:18Z Add link to email functionality adds a snippet of the article to the email, redirects to KB view https://www.servicenow.com/community/hrsd-forum/add-link-to-email-functionality-adds-a-snippet-of-the-article-to/m-p/3584428#M46258 <P>Add link to email functionality adds a snippet of the article to the email, but redirects to KB view. Is there a work around to point the landing page to Esc self service view?</P><P>I have tried making changes to Search Action Configuration "Add link in email" but link is still pointing to Platform KB View.</P> Thu, 06 Aug 2026 13:32:18 GMT https://www.servicenow.com/community/hrsd-forum/add-link-to-email-functionality-adds-a-snippet-of-the-article-to/m-p/3584428#M46258 rashmidadapur 2026-08-06T13:32:18Z