question How to grant access to the Service Catalog? in HRSD forum

How to grant access to the Service Catalog?

peterraeves — Tue, 29 Aug 2017 09:26:27 GMT

We are having a basic issue, but cannot solve it. We have installed the HR Scoped App and HR Service Portal plugins. We created many record producers in category C in the HR catalog. They are all visible and working for admin users. Now we want to create some test users to test them out. Half of the producers should be available for end-users (sn_hr_sp.hrsp_employee), while the other half should be available for HR employees (sn_hr_sp.case_writer).

We noticed that by giving users and HR role, they could indeed access the portal, but they could not see the catalog. How do I allow them to view the catalog?

Re: How to grant access to the Service Catalog?

lSurya 24 — Tue, 29 Aug 2017 09:30:34 GMT

Hello Peter,

if I understand your requirement correctly, I think you are not able to see the category under which these record producers are linked.. right? may be you need to link that category to a catalog which is specified in your portal record. something like below screenshot;

Re: How to grant access to the Service Catalog?

Ujjawal Vishnoi — Tue, 29 Aug 2017 09:36:53 GMT

Hi Peter,

You can use available for user related list or lists mentioned below in the record producer.

Hope this helps.

Regards

Ujjawal

Re: How to grant access to the Service Catalog?

Community Alums — Tue, 29 Aug 2017 09:39:53 GMT

Hello Peter ,

Can you please cross verify what was the user access criteria for the record producer.

Refer the below screenshot may helpful to you.

Re: How to grant access to the Service Catalog?

peterraeves — Tue, 29 Aug 2017 09:42:35 GMT

The category is linked correctly.

This is what HR admin users see:

This is what non-admin users see:

Re: How to grant access to the Service Catalog?

lSurya 24 — Tue, 29 Aug 2017 09:49:59 GMT

ohohk..!! that seeems very strange!! can you check in the record producer for available and not available for? do they have any particular roles assigned under that list as mentioned by ujjawalvishnoi and karthikvibeus

Re: How to grant access to the Service Catalog?

peterraeves — Tue, 29 Aug 2017 09:52:18 GMT

Category Benefits:

401(k) Plan Enrollment Record Producer:

User Criteria:

User Criteria property:

Catalog on portal:

Re: How to grant access to the Service Catalog?

peterraeves — Tue, 29 Aug 2017 09:54:42 GMT

I forgot the user. So here is the test user I am using:

Re: How to grant access to the Service Catalog?

lSurya 24 — Tue, 29 Aug 2017 09:57:29 GMT

because of you having available filled for only Hr, you were not able to see the record producers on portal. please User criteria for other roles, so that you will be able to see them in portal.

Re: How to grant access to the Service Catalog?

peterraeves — Tue, 29 Aug 2017 10:03:47 GMT

They cannot have any other roles. They are end-users, using the HR catalog. I tried to change the user criteria before to use a group instead of a role, but that gave the same results.

Btw as an update to you all. It seems that he cannot navigate to the categories, but can navigate by using the link... He can open all record producers, by using the direct link (eg: https://instance.service-now.com/hrportal?id=sc_cat_item&sys_id=c8fc71099f231200d9011977677fcff9 )

Re: How to grant access to the Service Catalog?

lSurya 24 — Tue, 29 Aug 2017 10:42:01 GMT

I do have a list to make a record producer to public, where end users can see.

Create a Catalog Item
Do not use Variable Sets
Ensure all Variables are in the variables tab
Do not use Boolean TRUE / FALSE fields. They can not be public.
If you need a TRUE / FALSE, mimic it with a choice or radio button.
Open the Available For tab of the Catalog Item
Click New to create a New user criteria
Name = Public
Roles = Public
Save the User Criteria
Open the variables Tab
Add the following fields to the list view
Write Roles
Read Roles
Create Roles
For each variable, set each of these three fields to Public It may be helpful.

Re: How to grant access to the Service Catalog?

peterraeves — Tue, 29 Aug 2017 10:57:44 GMT

Actually, when the user navigates to the producers by using the link, he can modify the variables just fine (checkbox, yes/no, variable set, etc). I did not even set any of the roles of the variables. He can even submit the ticket. The problem is that he cannot see the category to navigate to the producers...

Re: How to grant access to the Service Catalog?

Gilbert Jimenez — Tue, 29 Aug 2017 13:15:25 GMT

Hi Peter,

This issue may be related to Problem Ticket (PRB854474 - Service Portal - cannot submit catalog items for unauthenticated users due to AngularProcessor authentication restrictions)

If this is the case unfortunately there is no workaround currently available for this limitation. Ordering catalog items requires a specific Angular transaction that is not currently supported for unauthenticated users. This behavior is hardcoded and cannot be customized.

+Best Regards,

Gilbert

Re: How to grant access to the Service Catalog?

peterraeves — Tue, 29 Aug 2017 13:40:28 GMT

That is not the case. Submitting is no issue. I assume, because our users are authenticated.

Re: How to grant access to the Service Catalog?

nidhi21 — Tue, 27 Nov 2018 07:12:21 GMT

Hi,

Did you find any solutions for this? because we are facing the same issue.

Regards,

Nidhi