question Re: OTP Problem in ServiceNow IDE, SDK, and Fluent forum

OTP Problem

HassanF — Wed, 25 Feb 2026 10:10:30 GMT

Dear Sir

I am Facing Problem with my ServiceNow Account As i cannot Receive OTP so that i cannot login

Please Help Me solving This Issue as i have some Urgent work to complete

The ServiceNowID Is Same as this Email

hassan.ahmed@azmsquad.com

Regards

Hassan

Dr Atul G- LNG — Wed, 25 Feb 2026 13:30:01 GMT

are you referring to Now learning!!

@Jim Poisson can help here.

Jim Poisson — Wed, 25 Feb 2026 14:53:42 GMT

@HassanF i dont see anything wrong with your account and I see you've opened a case with Support. They will need to address the issue.

HassanF — Wed, 25 Feb 2026 15:49:59 GMT

actually I can not login using my account to now portal and ServiceNow University

as when I tried to login it requires OTP then when I open my mail to check OTP mail

I didn’t get OTP mail on MyMail box

so i can not login

my email is hassan.ahmed@azmsquad.com

My secondary mail is

hasanfahmi8793@gmail.com

regards,

Jim Poisson — Wed, 25 Feb 2026 17:33:02 GMT

I've updated the case notes (CS0591055) to alert them to contact you at both emails. I don't have the ability to resolve this myself.

NohaS — Thu, 26 Feb 2026 11:48:27 GMT

I can not login using my account to now portal and ServiceNow University

as when I tried to login it requires OTP then when I open my mail to check OTP mail

I didn’t get OTP mail on MyMail bux

so i can not login

my email is n.said@azmsquad.com

My secondary mail is

nohasherif48@gmail.com

regards,

Jim Poisson — Thu, 26 Feb 2026 13:39:03 GMT

@NohaS I've opened a case on your behalf with support. You should receive email notifications of their progress to your primary email.