Notifications

ShariqhM — Thu, 04 Jun 2026 14:17:35 GMT

Hii everyone,

This is my when to send notification record now how do i define the trigger logic here?? I am confused.

This is my who will receive notification record there no users nor groups given now how and which recipient should i take it???

Re: Notifications

glideFather — Thu, 04 Jun 2026 14:53:10 GMT

ahoy @ShariqhM,

under the Send when - it is either fired by event or with conditions that you build after changing that field:

In your screenshot, here:

EDIT: the condition is below the marked field, just add the field and assign values

Re: Notifications

PoonkodiS — Thu, 04 Jun 2026 16:28:41 GMT

In simple terms:

1. Record Inserted or Updated

Use when a record changes.

A new record is created → send a notification.
An existing record is updated → send a notification.

Example:
When an Incident is created, email the Service Desk.

2. Event is Fired

Use when a script or process tells ServiceNow to send a notification.

A Business Rule, Scheduled Job, or script creates an event.
The notification listens for that event.

Example:
A scheduled job checks contracts every day and fires an event when a contract is 7 days from expiring.

3. Triggered

Use when Flow Designer controls the notification.

A flow reaches a step that sends an email.
Everything is managed inside the flow.

Example:
An approval flow sends an email to a manager for approval.

For reference: https://blog.snowycode.com/post/how-to-create-an-email-notification-in-servicenow

Docs | ServiceNow

For Who will receive tab:

1.Users

You manually choose specific people.

2.Groups

You choose a group.

Example: Send the email to the Service Desk group.

Everyone in that group gets the email.

3.Users/Groups in Fields

ServiceNow looks at the record and finds the recipient.

4.Send to Event Creator

Controls whether the person who caused the notification gets the email.

Example:

Bob updates an incident.
Notification is triggered.
Checked → Bob gets the email.
5.Event Parm 1 / Event Parm 2
Used with Event is Fired notifications.
A script tells ServiceNow who should get the email.

question Notifications in ServiceNow IDE, SDK, and Fluent forum

Notifications

Re: Notifications

Re: Notifications

1. Record Inserted or Updated

2. Event is Fired

3. Triggered

1.Users

2.Groups

3.Users/Groups in Fields

4.Send to Event Creator

5.Event Parm 1 / Event Parm 2