Want to create a landing page for incidents same as change when click on Create New

BokkalaS — Thu, 30 Oct 2025 05:00:21 GMT

I have two types of incidents

one is Normal one
and second one is for someother type
when i click on create new incidents i want a landing page same as change where we can selecr standard and Normal change.

Is it possible to do

please let me know the solution

Re: Want to create a landing page for incidents same as change when click on Create New

Bhavya11 — Thu, 30 Oct 2025 05:50:54 GMT

hi @BokkalaS ,

Yes, that's possible and also refer out of the box interceptor for Change Table

Refer this link

How to direct to interceptors

Thanks,

Re: Want to create a landing page for incidents same as change when click on Create New

Sarthak Kashyap — Thu, 30 Oct 2025 07:21:14 GMT

Hi @BokkalaS ,

I tried your problem in my PDI and it is working fine for me please check below solution.

Navigate to All> UI Pages, create New

Name : incident_landing

In HTML add below code

<?xml version="1.0" encoding="utf-8" ?> <j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null"> <div class="container"> <h2>Select Incident Type</h2> <br/> <button class="btn btn-primary" onclick="redirectTo('normal')">Normal Incident</button> <button class="btn btn-info" onclick="redirectTo('special')">Special Incident</button> </div> <script> function redirectTo(type) { if (type == 'normal') window.location = '/incident.do?sys_id=-1&incident_type=normal'; else window.location = '/incident.do?sys_id=-1&incident_type=special'; } </script> </j:jelly>

Now you can create a new Module under Incident application:

Navigate to sys_app_application_list table and open incident record and try to add new module under this please check link below

https://yourInstance.service-now.com/sys_app_application.do?sys_id=dead1309c611228701e2bda7b4252474&sysparm_view=

Create new Module from related list and give any name and type as URL(from Arguments) and give the name of your UI Page that created above.

Result:

Please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak

question Want to create a landing page for incidents same as change when click on Create New in ServiceNow IDE, SDK, and Fluent forum

Want to create a landing page for incidents same as change when click on Create New

Re: Want to create a landing page for incidents same as change when click on Create New

Re: Want to create a landing page for incidents same as change when click on Create New