question Re: Need to create catalog item to create/update/delete custom table data in ServiceNow IDE, SDK, and Fluent forum

Need to create catalog item to create/update/delete custom table data

Rajyalakshmi — Fri, 21 Nov 2025 06:20:51 GMT

Hi Team,

I need to create catalog item to create/update/delete custom table data ,could you please suggest good practice.

Re: Need to create catalog item to create/update/delete custom table data

AndersBGS — Fri, 21 Nov 2025 06:43:13 GMT

Not quite understand your question. You can off course create a catalog item, and then setup rules on the backend to create/update/delete.... What have you tried so far and where do you get stuck.

Re: Need to create catalog item to create/update/delete custom table data

Ankur Bawiskar — Fri, 21 Nov 2025 06:49:58 GMT

@Rajyalakshmi

why would your end users raise request to create/update/delete data in custom table?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Re: Need to create catalog item to create/update/delete custom table data

its_SumitNow — Fri, 21 Nov 2025 07:34:40 GMT

Hii @Rajyalakshmi,

I understood your use case. I actually got the same question in an interview.
To achieve this, you need to create a Record Producer with 3 variables:

Table (Reference → sys_db_object)
Description (String)
Caller (Reference → sys_user)

Below is the script I used for mapping the variables dynamically.
You can apply the same logic:

// Ensure variable names match those defined in the Record Producer
var selectedTable = producer.select_table;
var caller = producer.caller;
var description = producer.short_description;

if (selectedTable == 'incident') {
var inc = new GlideRecord('incident');
inc.initialize();
inc.caller_id = caller;
inc.short_description = description;
inc.insert();
action.setRedirectURL(inc);
current.setAbortAction(true); // Prevent default record creation

} else if (selectedTable == 'problem') {
var prob = new GlideRecord('problem');
prob.initialize();
prob.caller_id = caller;
prob.short_description = description;
prob.insert();
current.setAbortAction(true); // Prevent default record creation
}

If this helps, please mark the answer as helpful in the ServiceNow Community

Re: Need to create catalog item to create/update/delete custom table data

Rajyalakshmi — Fri, 21 Nov 2025 13:09:38 GMT

Not to end users ,for set of group users .we have migrated one application from one private tool to ServiceNow. We have application data too.We have imported this data in custom table in ServiceNow.
In future there could be new data which need to be insert in this custom table or modify the updating data .

what is best way to do this .

Re: Need to create catalog item to create/update/delete custom table data

Ankur Bawiskar — Fri, 21 Nov 2025 13:20:42 GMT

@Rajyalakshmi

you can use catalog item for this with variables

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Re: Need to create catalog item to create/update/delete custom table data

Rajyalakshmi — Fri, 12 Dec 2025 16:00:25 GMT

I have created catalog item with set of variables ,and implemented flow using create /update /delete record actions .It is working as expected .flow actions are very useful with no code ,able to achive requirement.