question Re: How to add hyperlink into info message on problem table in ServiceNow Impact forum

How to add hyperlink into info message on problem table

vinod6 — Mon, 04 Dec 2023 09:13:17 GMT

For example, when a certain incident record is "resolved" we get an info message into the problem table

Please help any one.

Please send the script. It is very helpful for me.

Re: How to add hyperlink into info message on problem table

Peter Bodelier — Mon, 04 Dec 2023 09:18:07 GMT

Hi @vinod6

You can simply add html in the message. Something like

//incident part provided as bascix example var inc = new GlideRecord('incident'); inc.insert(); var url = '<a href="./incident.do?sys_id=' + inc.sys_id + '>' + inc.number + '</a>'; gs.addInfoMessage('Incident ' + url ' + ' has been created.');

Re: How to add hyperlink into info message on problem table

AnveshKumar M — Mon, 04 Dec 2023 09:31:42 GMT

Hi @vinod6

Can you elaborate the requirement?

Are you trying to display an info message if an Incident that belongs to that particular problem is resolved? If yes try the below Display Business Rule.

(function executeRule(current, previous /*null when async*/ ) { var incGr = new GlideRecord("incident"); incGr.addEncodedQuery("problem_id=" + current.getUniqueValue() + "^state=6"); incGr.query(); while (incGr._next()) { var link = '<a href="' + incGr.getLink() + '">' + incGr.getValue('number') + '</a>'; var message = gs.getMessage('Incident Resolved') + ' ' + link + ' '; gs.addInfoMessage(message); } })(current, previous);

If you want to display Closed incidents also, try below code.

(function executeRule(current, previous /*null when async*/ ) { var incGr = new GlideRecord("incident"); incGr.addEncodedQuery("problem_id=" + current.getUniqueValue() + "^stateIN6,7"); incGr.query(); while (incGr._next()) { var link = '<a href="' + incGr.getLink() + '">' + incGr.getValue('number') + '</a>'; var message = gs.getMessage('Incident Resolved') + ' ' + link + ' '; gs.addInfoMessage(message); } })(current, previous);

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