https://www.servicenow.com/community/servicenow-impact-forum/incident-resolved-notification-is-not-triggering-to-caller-when/m-p/2973537#M4840 <P>When incident created through portal or any record producers,</P><P>all notifications are working as expected, but not resolved. callers/affected users are not receiving resolved notification,</P><P>working Dev instance but not in Test and Prod.</P><P>&nbsp;</P><P>quick help would really help me.</P><P>&nbsp;</P><P>Thank you</P> Wed, 26 Jun 2024 13:48:54 GMT prash4 2024-06-26T13:48:54Z https://www.servicenow.com/community/servicenow-impact-forum/incident-resolved-notification-is-not-triggering-to-caller-when/m-p/2973537#M4840 <P>When incident created through portal or any record producers,</P><P>all notifications are working as expected, but not resolved. callers/affected users are not receiving resolved notification,</P><P>working Dev instance but not in Test and Prod.</P><P>&nbsp;</P><P>quick help would really help me.</P><P>&nbsp;</P><P>Thank you</P> Wed, 26 Jun 2024 13:48:54 GMT https://www.servicenow.com/community/servicenow-impact-forum/incident-resolved-notification-is-not-triggering-to-caller-when/m-p/2973537#M4840 prash4 2024-06-26T13:48:54Z