question Re: PDI Offline July 22 2025 in ServiceNow Impact forum

PDI Offline July 22 2025

philshe — Tue, 22 Jul 2025 15:28:59 GMT

HI,

I was just in my PDI yesterday and tried to wake it up today, but it continues to say its Offline.

Re: PDI Offline July 22 2025

Dr Atul G- LNG — Tue, 22 Jul 2025 15:29:56 GMT

Hi @philshe

Here are some points to consider:

There is no support available for PDI.
If you can wait, let's wait a bit longer.
You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

Re: PDI Offline July 22 2025

SumanthDosapati — Tue, 22 Jul 2025 15:33:32 GMT

@philshe

Sometimes it takes few days for the PDI to be available back. You have to wait and no other option.

You can release and request a new instance if you don't have anything to lose.

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

Re: PDI Offline July 22 2025

Dr Atul G- LNG — Tue, 22 Jul 2025 15:36:47 GMT

Hi @philshe

is any thing wrong in my answer?

Re: PDI Offline July 22 2025

Pradeep Thipani — Tue, 22 Jul 2025 15:37:11 GMT

@philshe - I'm facing the same issue. For now, I’ve created a new PDI using a different email ID until my original account is restored. You can either do the same or release the existing instance.

Thanks,

Pradeep

Re: PDI Offline July 22 2025

GlideFather — Tue, 22 Jul 2025 15:49:41 GMT

@philshe
When have you logged in for the last time? the longer intervals between logins the longer waking time, at least it feels that way :))

check the top side of that page, I had the same status of my PDI last week and it was due to unschedueld maintenance... there was also possibility to be notificed via email once it is done

Re: PDI Offline July 22 2025

philshe — Wed, 23 Jul 2025 14:40:32 GMT

The PDI still seems to be offline today, although now it is stuck in Hibernate and won't wake up.

Re: PDI Offline July 22 2025

Dr Atul G- LNG — Wed, 23 Jul 2025 14:41:43 GMT

It depends on luck now — either wait a bit or try releasing the instance mate.

Re: PDI Offline July 22 2025

GlideFather — Wed, 23 Jul 2025 14:46:35 GMT

@philshe
are you accessing it from your-instance.servicenow.com/login.do or from the https://developer.servicenow.com/dev.do and Start building button?

If not tried, I recommend to log in to your profile at Dev site and try it from there.

Do you have there anything in progress or is it a fresh instance? To save some time and nerves, it might be worthy to think of requesting a new one (but losing everything from the old one)... how does that sound?

Let me know if there is any difference.

Re: PDI Offline July 22 2025

philshe — Wed, 23 Jul 2025 17:10:40 GMT

accessing via the portal and trying every hour or so.

Re: PDI Offline July 22 2025

philshe — Wed, 23 Jul 2025 18:26:41 GMT

PDI is now back online! Thanks!

Re: PDI Offline July 22 2025

Dr Atul G- LNG — Wed, 23 Jul 2025 18:38:35 GMT

Hi @philshe

You must accept others’ answers as well, since the community is here to support and help you.