https://www.servicenow.com/community/incident-management-forum/need-guidance-on-servicenow-microsoft-teams-integration-for-mim/m-p/3415272#M12943 <P>Hi ,</P><P>We are implementing <STRONG>Major Incident Management (MIM)</STRONG> in ServiceNow and want to integrate it with <STRONG>Microsoft Teams</STRONG> for real-time notifications.</P><P><STRONG>Requirements:</STRONG></P><UL><LI>How to implement MIM?</LI><LI>When a Major Incident is created or updated in ServiceNow, a <STRONG>notification should post to a Teams channel</STRONG>.</LI><LI>All updates (status changes, work notes, comments) should <STRONG>flow through Teams automatically</STRONG>.</LI></UL><P><STRONG>Questions:</STRONG></P><OL><LI>Is <STRONG>IntegrationHub mandatory</STRONG> for this setup?</LI><LI>We currently have <STRONG>Microsoft Teams Communications Spoke</STRONG> and <STRONG>Microsoft Teams Graph Spoke</STRONG> – are these sufficient for the integration?</LI><LI>Which approach is recommended?</LI><LI>Any <STRONG>sample configurations, scripts, or architecture diagrams</STRONG> for posting incident updates to Teams?</LI><LI>Best practices to <STRONG>avoid duplicate notifications</STRONG> and ensure clear message formatting?</LI></OL><P>Has anyone implemented this successfully? Please share your experience, tips, or pitfalls to avoid.</P><P>Thanks in advance!</P> Wed, 29 Oct 2025 14:17:37 GMT MithilaV 2025-10-29T14:17:37Z https://www.servicenow.com/community/incident-management-forum/need-guidance-on-servicenow-microsoft-teams-integration-for-mim/m-p/3415272#M12943 <P>Hi ,</P><P>We are implementing <STRONG>Major Incident Management (MIM)</STRONG> in ServiceNow and want to integrate it with <STRONG>Microsoft Teams</STRONG> for real-time notifications.</P><P><STRONG>Requirements:</STRONG></P><UL><LI>How to implement MIM?</LI><LI>When a Major Incident is created or updated in ServiceNow, a <STRONG>notification should post to a Teams channel</STRONG>.</LI><LI>All updates (status changes, work notes, comments) should <STRONG>flow through Teams automatically</STRONG>.</LI></UL><P><STRONG>Questions:</STRONG></P><OL><LI>Is <STRONG>IntegrationHub mandatory</STRONG> for this setup?</LI><LI>We currently have <STRONG>Microsoft Teams Communications Spoke</STRONG> and <STRONG>Microsoft Teams Graph Spoke</STRONG> – are these sufficient for the integration?</LI><LI>Which approach is recommended?</LI><LI>Any <STRONG>sample configurations, scripts, or architecture diagrams</STRONG> for posting incident updates to Teams?</LI><LI>Best practices to <STRONG>avoid duplicate notifications</STRONG> and ensure clear message formatting?</LI></OL><P>Has anyone implemented this successfully? Please share your experience, tips, or pitfalls to avoid.</P><P>Thanks in advance!</P> Wed, 29 Oct 2025 14:17:37 GMT https://www.servicenow.com/community/incident-management-forum/need-guidance-on-servicenow-microsoft-teams-integration-for-mim/m-p/3415272#M12943 MithilaV 2025-10-29T14:17:37Z https://www.servicenow.com/community/incident-management-forum/need-guidance-on-servicenow-microsoft-teams-integration-for-mim/m-p/3485261#M13707 <P><a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/942756">@MithilaV</a>&nbsp; , did you find any solution for this ?</P> Tue, 10 Feb 2026 01:50:58 GMT https://www.servicenow.com/community/incident-management-forum/need-guidance-on-servicenow-microsoft-teams-integration-for-mim/m-p/3485261#M13707 SiddhiSujit 2026-02-10T01:50:58Z