question Record Producer Issue in Incident Management forum

Record Producer Issue

SS1510 — Wed, 14 Jan 2026 14:24:32 GMT

I have created a record Producer.

In that i have added variable of type multi line Text
when i add something in that with line break ,then i record it is coming in one line. Does anyone have idea how we can correct this?

Re: Record Producer Issue

Dr Atul G- LNG — Wed, 14 Jan 2026 14:26:34 GMT

Hi @SS1510

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867759

Resolution

Go to the "sys_properties" table
Open the "glide.ui.escape_text" system property record and set the value to true.

Re: Record Producer Issue

SS1510 — Wed, 14 Jan 2026 14:29:48 GMT

@Dr Atul G- LNG

The system property is already set to TRUE, but still not working

Re: Record Producer Issue

SS1510 — Wed, 14 Jan 2026 14:36:51 GMT

Hello,

It worked with the script i added

var desc = producer.u_description + '';

desc = desc.replace(/\n/g, '<br/>');

current.u_description = desc;