question Re: how to add watch list widget as a tab under standard ticket tab as like activity tab on portal in Incident Management forum

how to add watch list widget as a tab under standard ticket tab as like activity tab on portal

Snow113 — Tue, 14 Mar 2023 15:17:40 GMT

I have added a watch list widget on portal. I have placed it on right side of the page. But it should be placed under standard ticket tab widget as a tab. As like activity tab this widget also as tab it should be avaialable.

I have mentioned the pictures. It should be avaialable after "additional details" tab

Can anyone please help me on this

Re: how to add watch list widget as a tab under standard ticket tab as like activity tab on portal

mattystern — Tue, 14 Mar 2023 20:35:16 GMT

Hi @Snow113.,

These tabs are added through the standard ticket page. Link to the documentation here.

When you're in the "Service Portal - Standard Ticket" application scope and have the appropriate roles, you can add widgets as "Custom" and then add an associated "Widget."

An example, using a "hello world" widget:

Result on portal:

I was having trouble adding certain widgets to this, so there may be additional configuration required. Hope this helps!

-Matt