question How to change order of widgets in Service Operations Workspace in Incident Management forum

How to change order of widgets in Service Operations Workspace

Rekha20 — Mon, 07 Nov 2022 14:45:29 GMT

Hi All,

I need to place "catalog task assigned to me" widget at first place. How can I do that?

This is OOB:

Please let me know. I opened UI builder but not able to change the place.

Re: How to change order of widgets in Service Operations Workspace

Gunjan Kiratkar — Mon, 07 Nov 2022 15:34:36 GMT

Hi @Rekha20 ,

I tried to check on this but as it is OOB it won't allow us to edit that. Please check below snapshot.

Re: How to change order of widgets in Service Operations Workspace

Rekha20 — Mon, 07 Nov 2022 16:35:17 GMT

Hi @Gunjan Kiratkar

Yes it is Read Only but you can create a copy then it would be editable. Please see screenshot:

Re: How to change order of widgets in Service Operations Workspace

Gunjan Kiratkar — Tue, 08 Nov 2022 05:27:01 GMT

Hi @Rekha20 ,

In UI builder scroll down on left side of page. You can see their contents and container.

Just move the container first which you want to move. Right click on that container and try to drag and drop it under content.

Re: How to change order of widgets in Service Operations Workspace

Rekha20 — Tue, 08 Nov 2022 06:35:18 GMT

Hi @Gunjan Kiratkar

Can you please let me know which release is this you are seeing?

Also is this the OOB one or the copy one?

Also please guide me how you are seeing this using screenshot.?

Re: How to change order of widgets in Service Operations Workspace

Gunjan Kiratkar — Tue, 08 Nov 2022 06:51:07 GMT

Hi @Rekha20 ,

I'm using Tokyo. I think this drag and drop functionality is available from tokyo onwards.

This is copied one.

Before Drag and Drop: See the Inicident Assiged to me container and incident SLA container position

After Drag and Drop :-

Re: How to change order of widgets in Service Operations Workspace

Rekha20 — Tue, 08 Nov 2022 07:02:13 GMT

Hi @Gunjan Kiratkar

Please see my screenshot, I am also using Tokyo release and using the copy one but do not see containers as you see:

What is wrong with mine. Please suggest.

Re: How to change order of widgets in Service Operations Workspace

Gunjan Kiratkar — Tue, 08 Nov 2022 07:08:29 GMT

Hi @Rekha20 ,

I think you are using Repeater component and that component creates dynamic container based on dynamic values. I'm not aware of that component but if I get something then will post here.

Re: How to change order of widgets in Service Operations Workspace

Rekha20 — Tue, 08 Nov 2022 07:13:07 GMT

Hi @Gunjan Kiratkar

I am using all OOB just created Copy of Service Desk Landing Page Overview and then I am seeing what I shared in above screenshot. Can you please record screen and share? It would be great help for me. I am looking for exactly what you shared in your screenshot.

Re: How to change order of widgets in Service Operations Workspace

Gunjan Kiratkar — Tue, 08 Nov 2022 07:44:43 GMT

Hi @Rekha20 ,

I will post now step by step:-

1) Duplicate the Service Desk Landing Page SNC

2) Open Duplicate Page by clicking on that :-

3) Click on Edit Content where you can see your container

4) After clicking on edit content verify once again Weather you selected the correct page variant and then scroll down and see the containers.

5) Now I drag a whole container of 'Incident SLA Container' and tries to drop after 'Incident Assigned to me container'

Are you not getting that drag and drop functionality ?

Re: How to change order of widgets in Service Operations Workspace

Rekha20 — Tue, 08 Nov 2022 08:07:57 GMT

Hi @Gunjan Kiratkar

Thanks for detailed explanation. I was doing the same. Again, followed step by step as per your screenshot but I am still not seeing. I see this:

I noticed you see Update Layout, but I do not see. How are you seeing this? Also, I am not seeing My Work as in your screenshot.

Re: How to change order of widgets in Service Operations Workspace

Rekha20 — Tue, 08 Nov 2022 18:16:57 GMT

Hi @Gunjan Kiratkar

Please let me know how did you apply the copy one to the system?

Re: How to change order of widgets in Service Operations Workspace

Rekha20 — Mon, 14 Nov 2022 12:45:24 GMT

Hi @Gunjan Kiratkar

Any update on this, please?

Re: How to change order of widgets in Service Operations Workspace

Mathias Rasmuss — Fri, 23 Dec 2022 12:02:42 GMT

Hi,
The repeater creates cards dynamically from data received by the SowIncidentLandingPageUtils.

Overwrite the 'getVisualizationConfig()' method.

You will need to copy the whole method into SowIncidentLandingPageUtils so you have full control of the output.

This method creates the cards and what data it will contain.

Here you can switch the cards around to have to order you want, create new cards, or configure if queries to your liking.
A card looks like this:

//visualizationConfig is an array holding objects that will be made into cards.
const visualizationConfig = [{
"id": "incident_assigned",

//Here is the table the query will use
"tableName": "incident",
"tableDisplayValue": "Incident",

//Here are the queries as encoded queries, you can alter these queries to get the incidents you want.

//The two different queries are for "My work" and "My teams work".
"myWorkQuery": "active=true^assigned_toDYNAMIC90d1921e5f510100a9ad2572f2b477fe",
"myTeamQuery": "active=true^assigned_toISNOTEMPTY^assignment_groupDYNAMICd6435e965f510100a9ad2572f2b47744",
"listView": mode == "your_work" ? "sow_landing_page_assigned" : "sow_landing_page",
"header": mode == 'your_work' ? await helpers.translate("Incidents assigned to me") : await helpers.translate("Incidents assigned to my team"),
"groupByField": "state",
"evamId": evamDef['incidentEvamDefinitionId'],
"updated_on": "^ORDERBYDESCsys_updated_on",
}

Please let me know if this reply helps your situation.

Re: How to change order of widgets in Service Operations Workspace

Mathias Rasmuss — Fri, 23 Dec 2022 12:07:41 GMT

Is is the older version of the SOW, the new version uses the repeater and makes things a lot easier to configure. But finding out about how it worked took me a while but see my reply above if you were to use and configure the new version in the future.

Regards,
Mathias Rasmussen

Re: How to change order of widgets in Service Operations Workspace

Thousif S N — Mon, 05 Feb 2024 06:51:22 GMT

Hello I am stuck on the same issue.

In my case i need to add one more widget for both my work and my team work

I copied the script include created a new one but when i replace new script include with old one in ui builder it doesnt show any data