Trying to setting category from a record producer

Ryan Bader — Wed, 16 Oct 2024 20:59:29 GMT

Im trying to set my category field on the incident form based on a variable collected from the record producer. the following is what i currently have, but it is only setting to the default.

var isMobile = GlideMobileExtensions.getDeviceType() == 'm'; var link = isMobile ? '#/!list/incident/q:active=true%5Ecaller_id=javascript&colon;gs.user_id()%5EEQ' : 'home.do'; var linkLbl = isMobile ? "List" : "Homepage"; var br = '<br/>'; var linkURL = '<a href="' + link + '">' + gs.getMessage(linkLbl) + '</a>'; var msgArgs = [br, linkURL]; var callerSysID = gs.getUserID(); var parent_table = RP.getParameterValue('sysparm_parent_table'); if (JSUtil.notNil(parent_table)) { var parent_map = new GlideRecord('request_parent_mapping'); parent_map.addQuery('parent_table', parent_table); parent_map.query(); if (parent_map.next()) var requested_for_field = parent_map.getValue('requested_for_field'); var parentGR = new GlideRecord(parent_table); parentGR.addQuery('sys_id', RP.getParameterValue('sysparm_parent_sys_id')); parentGR.query(); if (parentGR.next()) callerSysID = parentGR.getValue(requested_for_field); } var callerGR = new GlideRecord('sys_user'); callerGR.get(callerSysID); var callerDV = callerGR.getDisplayValue(); //set service and service offering current.contact_type = 'self-service'; current.caller_id = callerSysID; current.business_service='377d075ec3c40610618d1fb4e4013126'; //377d075ec3c40610618d1fb4e4013126 = 'ATM/ITM' service current.service_offering = '445ecb5ec3c40610618d1fb4e40131eb'; // 445ecb5ec3c40610618d1fb4e40131eb = 'ATM/ITM' offering //Set Description var descriptionStr = producer.cmdb_ci.name; descriptionStr += " at location " + producer.cmdb_ci.location.name; descriptionStr += " has and issue of " + producer.issue_descriptions; current.short_description = descriptionStr; //Set Assignment Group current.assignment_group = "9ac98878c326b150618d1fb4e4013134"; //9ac98878c326b150618d1fb4e4013134 = Cash Delivery Systems // Set Category (server-side) var selectedIssue = producer.issue_descriptions; switch (selectedIssue) { case 'ATM Side': case 'Audio': case 'Audio/Video': case 'Black Screen': case 'Frozen Session': case 'Lost Comms': case 'Offline': case 'Session Closed Unexpectedly': case 'Session Froze': // Set the Category field value to 'connectivity' current.category = 'connectivity'; break; case 'Project - Professional Services': // Set the Category field value to 'database' current.category = 'database'; break; default: // Optionally, set a default category or handle other cases current.category = 'Communication'; // or any default value break; } var incRPUtil = new LinkRecordProducerToIncident(); incRPUtil.linkRecordProducerToParentIncident(RP.getParameterValue('sysparm_parent_sys_id'), current);

also her is a screen shot of the choices for the issue_descriptions variable

Re: Trying to setting category from a record producer

Brad Bowman — Wed, 16 Oct 2024 21:06:38 GMT

The first thing I would do is log selectedIssue before the switch to confirm its value.

Re: Trying to setting category from a record producer

Anish Singh — Wed, 16 Oct 2024 21:25:15 GMT

Can you add toString() and see if it works?

var selectedIssue = producer.issue_descriptions.toString();

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Trying to setting category from a record producer

Re: Trying to setting category from a record producer

Re: Trying to setting category from a record producer