question Related Records in Contextual side bar for Incident in Incident Management SOW forum

Related Records in Contextual side bar for Incident

Bhuvaneswari T — Mon, 08 Apr 2024 10:33:13 GMT

Hi Experts,

In Service Operational Workspace, when we create new Interaction in contextual side bar we will get Requestor info. I need the same functionality to appear when we create new information. I am new to UI Builder Any help or reference link would be great.

Thanks and Regards

Bhuvaneswari

Re: Related Records in Contextual side bar for Incident

Aniket15 — Wed, 10 Apr 2024 09:49:03 GMT

@Bhuvaneswari T are you referring to a custom table when you say "New information" ?

Form the Record sidebar tops page collection, You can create a duplicate variant to the interaction side panel "Requestor info" and modify the screen condition so that this panel appears on your desired table only. Then modify the duplicated page as per your needs.

For overview, Refer this https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/service-operations-workspace/task/customize-options-side-panel.html

Re: Related Records in Contextual side bar for Incident

Tai Vu — Wed, 10 Apr 2024 10:06:26 GMT

Hi @Bhuvaneswari T

Let's check this out on how to clone the Requester Information.
Contextual Sidebar - what connects UX App Routes to UX Screens?

Cheers,

Tai Vu