question How to add quick links to appear across a specific role in SOW worksopace in Incident Management SOW forum

How to add quick links to appear across a specific role in SOW worksopace

SS1510 — Tue, 13 Jan 2026 07:10:38 GMT

Hello ,

is there any way to add quick links to appear across specific role in SOW workspace?

RitheshB — Tue, 13 Jan 2026 07:41:56 GMT

To add a user-specific quick link on the Service Operations Workspace (SOW) landing page, follow these steps (requires the "itil" role):

Go to the Service Operations Workspace landing page.
In the Quick links section, select "add quick link".
Enter the desired URL and display text.
Click "Add".

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SS1510 — Tue, 13 Jan 2026 07:44:07 GMT

@RitheshB ,
The requirement is to add quick links to appear across specific role not for specific user

RitheshB — Tue, 13 Jan 2026 07:49:55 GMT

Navigate to the Service Operations Workspace landing page.
Access the configuration or administration settings for the workspace.
Locate the Quick Links management section.
Instead of adding a quick link for a single user, assign the quick link to a specific role (e.g., "itil", "admin", or any custom role).
Enter the URL and display text for the quick link.
Save the configuration.

MedhaJ — Thu, 05 Mar 2026 17:26:29 GMT

We do not have any such field on quick_links table