question How to enable ITSM module in SOW? in Incident Management SOW forum

How to enable ITSM module in SOW?

Prathmesh Sawan — Mon, 23 Feb 2026 02:51:03 GMT

Not able to see ITSM Menu on SOW, only express lists are showing. LIST SNC is not showing, as required plugins are installed

Re: How to enable ITSM module in SOW?

Ankur Bawiskar — Mon, 23 Feb 2026 03:01:59 GMT

@Prathmesh Sawan

The list menu comes OOTB in SOW.

Seems you don't have proper role to view that

Did you try with admin role?

If visible with admin and not visible with non-admin then it's access/role issue

Try giving those users canvas_user role

check these links

Service Operations Workspace lists won't load
also this table "sys_ux_applicability" holds the audience i.e. who will see which list

if user is restricted from seeing any list then the list category itself will be gone

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Re: How to enable ITSM module in SOW?

Tanushree Maiti — Mon, 23 Feb 2026 04:09:50 GMT

Hi @Prathmesh Sawan

1. Check your plugin is in place : Service Operations Workspace ITSM Applications (sn_sow_itsm_cont)

2.In the UX List Menu Configuration record , Audient mapping has correct role.

3. Validate the configuration in the UX List Menu ConfigurationThe SOW list navigation (in he sys_ux_list_menu_config table) and ensure that the UX List Categories related list contains the necessary ITSM categories (e.g., Incidents, Changes)

4. Clear cache and Try.

Re: How to enable ITSM module in SOW?

Ankur Bawiskar — Tue, 24 Feb 2026 03:18:28 GMT

@Prathmesh Sawan

Hope you are doing good.

Did my reply answer your question?

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