question Re: Service Operations Workspace - Agents 'Offline' feature in Incident Management SOW forum https://www.servicenow.com/community/incident-management-sow-forum/service-operations-workspace-agents-offline-feature/m-p/3504034#M1459 <P>Hello&nbsp;<a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/1054100">@sondhal</a>&nbsp;,</P><P>when the AWA - Set Inactive Agents Offline scheduled job runs (default every 1 minute) and detects that an agent has exceeded the inactivity threshold, usually set to 5 minutes (300 seconds).</P><P>&nbsp;</P><P>Refer this,<BR /><A href="https://support.servicenow.com/kb?id=kb_article_view&amp;sysparm_article=KB0823131" target="_self">https://support.servicenow.com/kb?id=kb_article_view&amp;sysparm_article=KB0823131</A>&nbsp;<BR /><BR /></P><P>If my response helped mark as helpful and&nbsp; accept the solution.</P> Mon, 09 Mar 2026 11:30:21 GMT yashkamde 2026-03-09T11:30:21Z Service Operations Workspace - Agents 'Offline' feature https://www.servicenow.com/community/incident-management-sow-forum/service-operations-workspace-agents-offline-feature/m-p/3503975#M1458 <P><STRONG>After how much time by default are agents marked as 'offline' in Workspace, even if they are still active elsewhere in the ServiceNow instance?</STRONG></P> Mon, 09 Mar 2026 10:28:22 GMT https://www.servicenow.com/community/incident-management-sow-forum/service-operations-workspace-agents-offline-feature/m-p/3503975#M1458 sondhal 2026-03-09T10:28:22Z Re: Service Operations Workspace - Agents 'Offline' feature https://www.servicenow.com/community/incident-management-sow-forum/service-operations-workspace-agents-offline-feature/m-p/3504034#M1459 <P>Hello&nbsp;<a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/1054100">@sondhal</a>&nbsp;,</P><P>when the AWA - Set Inactive Agents Offline scheduled job runs (default every 1 minute) and detects that an agent has exceeded the inactivity threshold, usually set to 5 minutes (300 seconds).</P><P>&nbsp;</P><P>Refer this,<BR /><A href="https://support.servicenow.com/kb?id=kb_article_view&amp;sysparm_article=KB0823131" target="_self">https://support.servicenow.com/kb?id=kb_article_view&amp;sysparm_article=KB0823131</A>&nbsp;<BR /><BR /></P><P>If my response helped mark as helpful and&nbsp; accept the solution.</P> Mon, 09 Mar 2026 11:30:21 GMT https://www.servicenow.com/community/incident-management-sow-forum/service-operations-workspace-agents-offline-feature/m-p/3504034#M1459 yashkamde 2026-03-09T11:30:21Z