question Publishers not showing on License usage view on Software Asset Workspace in SAM forum

Publishers not showing on License usage view on Software Asset Workspace

MercBuilding — Tue, 09 Jul 2024 20:01:05 GMT

Hi,

For one of our client we are creating entitlements and publishing them. But recently we have observed that whatever the entitlements we have created, those products are not appearing on License Workbench, I have done below things to ensure that everything is set from our side:

1. License under management on software models is set to true for all the entitlements

2. In the companies table, "normalized' is set to true for those publishers.

3. Ignore installs is set to false for all these products and all the products are licensable.

4.Published all the software entitlements so all are in 'in use' state.

5. Ran the reconciliation post uploading the entitlements.

Is there any other place where i can look if something went wrong or something needs to be configured?

Why those publishers/entitlements not showing on license workbench post running reconciliation?

Re: Publishers not showing on License usage view on Software Asset Workspace

Community Alums — Wed, 10 Jul 2024 05:56:52 GMT

Did you check, if License Under Management is unchecked, as this may avoid showing the entitlements into License Workbench.

Let me know if this helps.

Re: Publishers not showing on License usage view on Software Asset Workspace

MercBuilding — Wed, 10 Jul 2024 16:26:48 GMT

Yes it is unchecked. Also i have a question around migrating software models through xml, will there be a difference if i migrate them through xml and not through excel? I would like to know the best practice around it.

Re: Publishers not showing on License usage view on Software Asset Workspace

MercBuilding — Wed, 07 Aug 2024 20:48:00 GMT

Raised a HI case for the issue and got to know that post Washington upgrade this issue is observed and they provided a fix script to run to fix the issue.

Re: Publishers not showing on License usage view on Software Asset Workspace

Shreeharsh Basa — Mon, 26 Aug 2024 02:59:17 GMT

Hi, Great to know that you found the fix.

could you please provide the fix script please ?

I am facing the same issue at my end.

Regards,

Shreeharsh

Re: Publishers not showing on License usage view on Software Asset Workspace

1__ElieB — Mon, 26 Aug 2024 19:20:57 GMT

Make sure that the licence type of your active entitlements represents a base license. If it's a Maintenance record, that quantity won't show in the license workbench.

Only these license types are considered base licenses and will cumulate the quantities as an Available license:

Perpetual

Perpetual + Software Assurance

Subscription

Perpetual + Maintenance

Upgrade