question How do I change the impact &amp; likelihood factor to a 4x4 matrix and the heatmap structure to 4x4? in SAM forum https://www.servicenow.com/community/sam-forum/how-do-i-change-the-impact-amp-likelihood-factor-to-a-4x4-matrix/m-p/3179207#M16553 <P>Dear experts,</P><P>&nbsp;</P><P>May I know how do I set up all the risk rating including inherent control and residual to a 4x4 matrix as well as their color to be reflected in the heatmap as per how I want it? Currently I have setup the matrix but the color wont reflect as well seems like a default setting as per shown in the screenshots below.&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ChuanYanF_0-1739770930946.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/419765iAB7E52612DC8FED0/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="ChuanYanF_0-1739770930946.png" alt="ChuanYanF_0-1739770930946.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ChuanYanF_1-1739770947957.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/419766i997BFAEF4F62DB7B/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="ChuanYanF_1-1739770947957.png" alt="ChuanYanF_1-1739770947957.png" /></span></P><P>&nbsp;</P> Mon, 17 Feb 2025 05:42:42 GMT ChuanYanF 2025-02-17T05:42:42Z How do I change the impact & likelihood factor to a 4x4 matrix and the heatmap structure to 4x4? https://www.servicenow.com/community/sam-forum/how-do-i-change-the-impact-amp-likelihood-factor-to-a-4x4-matrix/m-p/3179207#M16553 <P>Dear experts,</P><P>&nbsp;</P><P>May I know how do I set up all the risk rating including inherent control and residual to a 4x4 matrix as well as their color to be reflected in the heatmap as per how I want it? Currently I have setup the matrix but the color wont reflect as well seems like a default setting as per shown in the screenshots below.&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ChuanYanF_0-1739770930946.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/419765iAB7E52612DC8FED0/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="ChuanYanF_0-1739770930946.png" alt="ChuanYanF_0-1739770930946.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ChuanYanF_1-1739770947957.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/419766i997BFAEF4F62DB7B/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="ChuanYanF_1-1739770947957.png" alt="ChuanYanF_1-1739770947957.png" /></span></P><P>&nbsp;</P> Mon, 17 Feb 2025 05:42:42 GMT https://www.servicenow.com/community/sam-forum/how-do-i-change-the-impact-amp-likelihood-factor-to-a-4x4-matrix/m-p/3179207#M16553 ChuanYanF 2025-02-17T05:42:42Z