question about plugin in SAM forum

about plugin

KavanaM77915855 — Sat, 16 Aug 2025 16:22:28 GMT

Software Asset Management Content Service (com.snc.samp.content) is this plugin necessary to run reconciliation.

Re: about plugin

Rafael Batistot — Sat, 16 Aug 2025 16:33:59 GMT

Not, this one “com.snc.samp”

See the reference

https://www.servicenow.com/docs/bundle/vancouver-it-asset-management/page/product/software-asset-management2/task/t_RequSoftwareAssetMgmt.html

Re: about plugin

KavanaM77915855 — Sat, 16 Aug 2025 16:39:17 GMT

For publisher pack and normalization

Re: about plugin

Bhuvan — Sat, 16 Aug 2025 16:49:15 GMT

@KavanaM77915855

No, reconciliation is available as part of SAM Foundation Plugin and do not depend on Content Services.

https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/software-asset-management2/concept/c_SoftwareAssetMgmtSAMF.html

https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB0859819

SAM Content Service is used to send unnormalized software installation data to ServiceNow from your Organization using CDS and this helps to improve normalization process.

https://www.servicenow.com/docs/bundle/zurich-it-asset-management/page/product/software-asset-management2/concept/c_SAMContentService.html

If this helped to answer your query, please accept the solution and close the thread.

Thanks,

Bhuvan

Re: about plugin

Its_Azar — Sat, 16 Aug 2025 20:53:45 GMT

Hi @KavanaM77915855

Not really. com.snc.samp.content plugin mainly provides updated publisher packs, normalization rules, and recognition data from ServiceNow’s content library. Reconciliation itself can run without it.

If this helps kindly accept the solution thanks.