question Re: Tanium Discovery Not Populating “Last Used” or “Assigned To” in Software Installations in SAM forum

Tanium Discovery Not Populating “Last Used” or “Assigned To” in Software Installations

TejaswiniP38926 — Thu, 05 Mar 2026 16:26:17 GMT

Hi Community,

We are using Tanium as a Discovery source for SAM Pro, but we noticed that the following fields remain blank in the Software Installation table (cmdb_sam_sw_install😞

Last Used
Assigned To

Is this expected behavior?

I’ve heard that SAM Pro may populate these fields during reconciliation, rather than Tanium doing it directly. Before I make that assumption, I’d like to confirm:

Should Tanium populate these fields at all?
If not, what process is responsible for populating them?
Are there specific prerequisites or configurations required?

Any clarification from someone who has integrated Tanium with SAM Pro would be helpful.

Re: Tanium Discovery Not Populating “Last Used” or “Assigned To” in Software Installations

dreinhardt — Fri, 06 Mar 2026 23:44:26 GMT

Hi @TejaswiniP38926 ,

we had a similar case in a project and can confirm your finding - these two values are not part of the OOTB SG-Tanium integration.

what we did, we’ve enhanced the mapping with the following:

Last Used —> „Last_Seen_At“ from Tanium per software install record
Assigned user, please check the following https://www.servicenow.com/community/itom-forum/service-graph-connector-for-tanium-populating-the-last-logged-on/td-p/2680452

bedt, Dennis

Re: Tanium Discovery Not Populating “Last Used” or “Assigned To” in Software Installations

Tanushree Maiti — Sat, 07 Mar 2026 06:18:37 GMT

Hi @TejaswiniP38926

It seems it is expected behavior.

Check this post : https://www.servicenow.com/community/sam-forum/software-installations-last-used-date/m-p/1289321#:~:text=Instead%2C%20they%20write%20the%20last,source%20integration%20to%20do%20so.&text=09:59%20AM-,Hello%20Patrick%2C,source%20integration%20to%20do%20so.&text=Hi%20Daniel%2C,and%20bringing%20in%20SAM%20Pro.

https://www.servicenow.com/community/sam-articles/software-installations-table-attribute-review/ta-p/2318570

https://www.servicenow.com/docs/r/api-reference/rest-apis/sam_soft_us_int-api.html

Re: Tanium Discovery Not Populating “Last Used” or “Assigned To” in Software Installations

dreinhardt — Sun, 08 Mar 2026 18:13:06 GMT

Thanks for this and the links, I forgot to add this detail about the usage table.