https://www.servicenow.com/community/itom-blog/sharing-cloud-cost-governance-at-time-of-provisioning/ba-p/3027127 <P lang="en-AU">Operating and managing a set of cloud applications, come with some great challenges:</P> <UL type="disc"> <LI lang="en-AU"><SPAN>Managing Cost of maintaining 2 sets of infrastructure through the migration (i.e. On premise and Cloud)</SPAN></LI> <LI lang="en-AU"><SPAN>Managing cost of operating the Cloud</SPAN></LI> <LI lang="en-AU"><SPAN>Manage standard 'patterns' for provisioning &amp; change</SPAN></LI> </UL> <P lang="en-AU">These all form part of the shared responsibility model within the organisation.<SPAN>&nbsp; </SPAN>Some of the personas that are interested in these challenges:</P> <UL type="disc"> <LI lang="en-AU"><SPAN>FinOps - require 'recent' visibility of what is being spent and recommendations on how they can reduce spend.</SPAN></LI> <LI lang="en-AU"><SPAN>Cost Centre manager - require visibility of what is being consumed and proposed to be consumed, so they can make purchasing decisions.</SPAN></LI> <LI lang="en-AU"><SPAN>Cloud Centre of Excellence (CCoE) - support standardisation &amp; guardrails for the cloud.&nbsp; They broker standard templates of 'as-a-service' solution/s so they can direct teams towards 'gold' standards and&nbsp; support the organisation, in the ever changing world of cloud offerings.</SPAN></LI> <LI lang="en-AU"><SPAN>Cloud consumers (including Technical service &amp; Application Owners) - require quick &amp; timely self-service access to stand up &amp; manage their infrastructure &amp; applications, without having to know everything.</SPAN></LI> <LI lang="en-AU"><SPAN>Service Management - require the service transition to be managed &amp; visibility of the service in the CMDB</SPAN></LI> </UL> <P lang="en-AU">&nbsp;</P> <P lang="en-AU">These personas can be brought together in ServiceNow, with the following use cases (via&nbsp;<SPAN>Cloud Cost Management &amp; Cloud Services Catalog)</SPAN></P> <OL> <LI><SPAN>Displaying the price sheet of the intended offering when purchasing a new Service.&nbsp;&nbsp; For example, displaying the Price, when requesting a 't2.small' in 'ap-southeast-2' running 'Windows' that will operate 10x5x5, and have attached storage 2 x gp3 disks of 1000GiB - this will cost AUD$11.16 monthly, and with attached storage, gp3 &amp; 1000GB - this will cost ~AUD$154 per month.</SPAN><SPAN>&nbsp; </SPAN></LI> <LI><SPAN>Understanding the budget ceiling &amp; current consumption for that specific Account, so that a Cost Center manager can make an approval once the request has been made.&nbsp;&nbsp; For example, how will that $154 per month, impact a budget of $1000 a month, where current consumption is $800 a month during the middle of the month, and the forecast will be $1600 + $75 for the new EC2 instance with storage.</SPAN></LI> <LI><SPAN>How do we integrate the proposed provisioning into a Change management model, once the 'cost' has been approved?&nbsp; i.e. is this a Production Service that has a specific maintenance period where we can perform the provisioning request within.</SPAN></LI> </OL> <P lang="en-AU">&nbsp;</P> <P lang="en-AU">This article will go into more detail on <SPAN>point 1</SPAN> above, and in further articles we will outline solutions for <A href="https://www.servicenow.com/community/itom-blog/cloud-policies-at-time-of-provisioning-considering-cost-with/ba-p/3136141#M1128" target="_self">2 &amp; 3</A></P> <P lang="en-AU">&nbsp;</P> <P lang="en-AU">Some quick screenshots on what the users see.</P> <DIV> <DIV> <DIV><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="glennguzzo_5-1724638643955.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/381520iF33F71E31E69844C/image-size/medium?v=v2&amp;px=400" role="button" title="glennguzzo_5-1724638643955.png" alt="glennguzzo_5-1724638643955.png" /></span> <P>&nbsp;</P> </DIV> <DIV><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="glennguzzo_6-1724638643955.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/381518iFB139E061C099CC0/image-size/medium?v=v2&amp;px=400" role="button" title="glennguzzo_6-1724638643955.png" alt="glennguzzo_6-1724638643955.png" /></span> <P>&nbsp;</P> </DIV> <DIV><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="glennguzzo_7-1724638643955.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/381519i36435C25FD3A565D/image-size/medium?v=v2&amp;px=400" role="button" title="glennguzzo_7-1724638643955.png" alt="glennguzzo_7-1724638643955.png" /></span> <P>&nbsp;</P> </DIV> </DIV> </DIV> <P lang="en-AU">&nbsp;</P> <P lang="en-AU"><U><STRONG>Use Case # 1 - Price visibility at time of Provisioning a Day 1</STRONG></U></P> <P lang="en-AU">&nbsp;</P> <P lang="en-AU">Cloud Cost Management gathers the 4 pieces of data from Cloud Providers</P> <P lang="en-AU">&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="glennguzzo_0-1724638431145.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/381513iC1A2DEF2E68E94A5/image-size/medium?v=v2&amp;px=400" role="button" title="glennguzzo_0-1724638431145.png" alt="glennguzzo_0-1724638431145.png" /></span></P> <P>&nbsp;</P> <P lang="en-AU">&nbsp;</P> <P lang="en-AU">&nbsp;</P> <P lang="en-AU">The price sheet from the Cloud provider, can be embedded into the Catalog item price engine &amp; display, as part of the native Service Catalog options.</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="glennguzzo_1-1724638431145.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/381514iE8728DD60E73C380/image-size/medium?v=v2&amp;px=400" role="button" title="glennguzzo_1-1724638431145.png" alt="glennguzzo_1-1724638431145.png" /></span></P> <P>&nbsp;</P> <P lang="en-AU">&nbsp;</P> <P lang="en-AU">The example that will be worked through below, come from the<SPAN>&nbsp; </SPAN>CSC content pack (sn_itom_csc_cp) as part of the Cloud Services Catalog (sn_itom_csc).<SPAN>&nbsp; </SPAN>The use case will be for AWS, however, a similar data structure exists for Azure &amp; GCP.</P> <P lang="en-AU">&nbsp;</P> <P lang="en-AU"><U><STRONG>Use case 1A : Instance Price details</STRONG></U></P> <P lang="en-AU">&nbsp;</P> <P lang="en-AU">Using example item, CSC AWS EC2 Linux VM</P> <P lang="en-AU">&nbsp;</P> <P lang="en-AU"><U>Step 1 - turn on Recurring price on the Catalog Item</U></P> <P lang="en-AU">Firstly, set the recurring price frequency to Monthly on the Catalog item.</P> <P lang="en-AU">&nbsp;</P> <P lang="en-AU"><U>Step 2 - populate Recurring price</U></P> <P lang="en-AU">Create a String field of length 100, on sn_cld_intg_aws_instance_price_detail, called 'u_recurring_price'.<SPAN>&nbsp; </SPAN>Once the SKU is placed onto the Catalog item as a variable, directed by Client Script On Change, it will alter the price display of the Catalog.</P> <P lang="en-AU">&nbsp;</P> <P lang="en-AU">To populate this field, this will occur once the Price sheet download job status changes to 'completed' or run Daily if catering for currency conversions (see below).</P> <P lang="en-AU">&nbsp;</P> <P lang="en-AU">Then I created an Action that sets this field, taking the hourly rate, and multiplying by 730.5 (the average number of hours per month).<SPAN>&nbsp;&nbsp; </SPAN>In addition, I converted into AUD from USD.</P> <P lang="en-AU">&nbsp;</P> <P lang="en-AU"><U>Step 3 - Add SKU to Catalog</U></P> <P lang="en-AU">Add the following Reference variable into the 'General Info' Variable set, called 'Instance Price Details' and make it read-only.<SPAN>&nbsp; </SPAN>Set 'pricing_implications' to true.</P> <P lang="en-AU">&nbsp;</P> <P lang="en-AU">In the same variable set, 'ScheduledProfile' set 'pricing_implications' to true.</P> <P lang="en-AU">&nbsp;</P> <P lang="en-AU"><U>Step 4 - Client script on Instance or OS</U></P> <P lang="en-AU">On Change of Instance type</P> <P lang="en-AU">On change of OS</P> <P lang="en-AU">&nbsp;</P> <P lang="en-AU">Calls an Ajax Script Include 'GatherCloudPriceListAjax' and function 'gatherInstancePriceList' that retrieves the data based on the following diagram</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="glennguzzo_2-1724638431146.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/381515i3E4E5C9411AE10E5/image-size/medium?v=v2&amp;px=400" role="button" title="glennguzzo_2-1724638431146.png" alt="glennguzzo_2-1724638431146.png" /></span></P> <P>&nbsp;</P> <P lang="en-AU">&nbsp;</P> <P lang="en-AU"><U>Step 5 - Schedule change</U></P> <P lang="en-AU">Client script - Trigger change on instance price details</P> <P lang="en-AU">&nbsp;</P> <P lang="en-AU"><U>Step 6 - Updating recurring price</U></P> <P lang="en-AU">Change the system property to true, glide.sc.use_custom_pricegenerator</P> <P lang="en-AU">&nbsp;</P> <P lang="en-AU">The OOTB Script include 'CatalogRecurringPriceCalculator' is extended to gather the Multiplier from the Schedule Profile (sn_cmp_schedule_profile), to alter the price.<SPAN>&nbsp; </SPAN>For example, a 10x5x5 (8x5 weekdays) has a multiplier of 0.26785714.<SPAN>&nbsp; </SPAN><SPAN>NB</SPAN>: the multiplier is set automatically on the record as part of CSC.</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="glennguzzo_3-1724638431146.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/381516iDA8FD8BE7B43CEC5/image-size/medium?v=v2&amp;px=400" role="button" title="glennguzzo_3-1724638431146.png" alt="glennguzzo_3-1724638431146.png" /></span></P> <P>&nbsp;</P> <P lang="en-AU">&nbsp;</P> <P lang="en-AU"><U><STRONG>Use Case 1B: Storage price details</STRONG></U></P> <P lang="en-AU">&nbsp;</P> <P lang="en-AU">Using example item, CSC AWS EC2 Windows with multiple disks</P> <P lang="en-AU">This will have all the instance details in Case 1A, and will be extended for Storage additional costs.</P> <P lang="en-AU">&nbsp;</P> <P lang="en-AU"><U>Step 1 - Storage Additional Cost</U></P> <P lang="en-AU">Create an additional variable called 'storage_additional_cost' that will be populated within the 'Provision' variable set, with 'pricing_implications' = true.</P> <P lang="en-AU">&nbsp;</P> <P lang="en-AU">This will be populated by Client scripts described in</P> <P lang="en-AU">&nbsp;</P> <P lang="en-AU"><U>Step 2 - On change volume size &amp; type</U></P> <P lang="en-AU">Calls an Ajax Script Include 'GatherCloudPriceListAjax' and function 'gatherStoragePriceList' that retrieves the data based on the following diagram, this appends to the 'storage_additional_cost' as there maybe disks that have been added - see Step 3.</P> <P lang="en-AU">&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="glennguzzo_4-1724638431146.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/381517i465D687B28F13D01/image-size/medium?v=v2&amp;px=400" role="button" title="glennguzzo_4-1724638431146.png" alt="glennguzzo_4-1724638431146.png" /></span></P> <P>&nbsp;</P> <P lang="en-AU"><SPAN>&nbsp;</SPAN></P> <P lang="en-AU"><U>Step 3&nbsp; - Gather additional disks</U></P> <P lang="en-AU">Add an OnLoad script that takes the parent form, that allows a multi-row variable set to trigger on change events.</P> <P><SPAN>this</SPAN><SPAN>.cat_g_form = g_form;</SPAN></P> <P><SPAN>&nbsp;&nbsp; </SPAN></P> <P lang="en-AU">Variable Set - Configure Storage - internal_name 'configure_storage_volume'</P> <P lang="en-AU">New variable 'storage_additional_cost_multiple'</P> <P lang="en-AU">&nbsp;</P> <P lang="en-AU">Create on change script of volume and size that sets the variable, and triggers a change in Instance Price details, which triggers a recalculation, using the JSON in the multi-row variable set.</P> <P lang="en-AU">&nbsp;</P> <P lang="en-AU">So with this in mind, we have addressed:</P> <UL type="disc"> <LI lang="en-AU"><SPAN>Visibility to the Cloud Consumer</SPAN></LI> <LI lang="en-AU"><SPAN>This same visibility can translate into a budget assessment from the Cost Centre manager.&nbsp; More in Use Case # 2 (link will be added here once the blog article is written)</SPAN></LI> </UL> <P><SPAN>#cloud cost management #cloud services catalog #</SPAN>better together</P> Thu, 26 Dec 2024 22:23:36 GMT glennguzzo 2024-12-26T22:23:36Z https://www.servicenow.com/community/itom-blog/sharing-cloud-cost-governance-at-time-of-provisioning/ba-p/3027127 <P lang="en-AU">Operating and managing a set of cloud applications, come with some great challenges.<SPAN>&nbsp;&nbsp; </SPAN></P> <P lang="en-AU">Price visibility at time of consumption, with the right governance &amp; shared responsibility mnodel, ensures not only the consumer, but the Cloud Center of Excellence, cost managers, and finops to manage cloud spend before it becomes a problem.</P> Thu, 26 Dec 2024 22:23:36 GMT https://www.servicenow.com/community/itom-blog/sharing-cloud-cost-governance-at-time-of-provisioning/ba-p/3027127 glennguzzo 2024-12-26T22:23:36Z https://www.servicenow.com/community/itom-blog/sharing-cloud-cost-governance-at-time-of-provisioning/bc-p/3212503#M1168 <P>Thanks for this post.&nbsp; It was very helpful.&nbsp; I do have a question about the a<SPAN>jax script Include 'GatherCloudPriceListAjax'.&nbsp; Are you able to provide this code?</SPAN></P> Thu, 20 Mar 2025 04:26:55 GMT https://www.servicenow.com/community/itom-blog/sharing-cloud-cost-governance-at-time-of-provisioning/bc-p/3212503#M1168 plbpeter2 2025-03-20T04:26:55Z