question AppDynamics & ServiceNow Event Management Integration in ITOM forum

AppDynamics & ServiceNow Event Management Integration

Sathya Prakash — Tue, 01 Aug 2023 14:23:01 GMT

Hello,

Can I integrate AppDynamics in ServiceNow only for the Event Management portion? (or) Do I have to make the full integration CMDB & Events since one cannot go with the other?

If I can integrate AppDynamics in ServiceNow only for Event Management, please share the payload information.

Re: AppDynamics & ServiceNow Event Management Integration

Rahul Priyadars — Wed, 02 Aug 2023 04:55:42 GMT

Hi Sathya

It Seems that using App/Connectors both CMDB and Event data will be consumed.

You can use Plain REST APis to Integrate events coming from APPD to Service Now Event Management.

Details are here

https://docs.servicenow.com/en-US/bundle/utah-it-operations-management/page/product/event-management/task/send-events-via-web-service.html

https://www.rapdev.io/blog/send-test-events-to-servicenow-event-management-with-postman

Also one sample Payload is in the above docs.

A sample Payload which i use for some basic testing

{
"source":"Postman",
"node":"App1",
"type":"application down",
"resource":"application down",
"metric_name":"Application Unavailablity",
"ci_type":"cmdb_ci_appl",
"severity":"Critical",
"description":"Application App1 down on host linuxserver2 command is aaa parameter is bbb"
}

Regards

Re: AppDynamics & ServiceNow Event Management Integration

Sathya Prakash — Wed, 02 Aug 2023 07:08:01 GMT

Thank you for your reply @Rahul Priyadars.

In my case, just I need to understand whether AppDynamics & ServiceNow Event Management Integration is possible.
If It is possible, I need the payload with the AppDynamics Field details.

For example,
{
"source":"AppDynamics",
"node":"${title}",
"type":"${appd_event_type}",
"resource":"${appdynamics_url}",
"metric_name":"${appd_event_type}",
"mesaage_key":"${event_guid}",
"severity":"Critical",
"description":"${notes}"
}
Could you please help on this.

Re: AppDynamics & ServiceNow Event Management Integration

Rahul Priyadars — Wed, 02 Aug 2023 11:32:39 GMT

U have to make the payload which AppD will POST on Service Now. You have sample payload and from this you can make the PAYLOAD for APP D data posting to Service Now.

Regards