question ITOM Discovery Coverage Progress in ITOM forum

ITOM Discovery Coverage Progress

RobertB1 — Thu, 11 Jan 2024 08:44:09 GMT

Hi all,

I'm hoping someone can help me with this. I'm trying to create a report/widget in ServiceNow that shows the ITOM discovery coverage for `cmdb_ci_hardware` as a percentage (e.g., 56% of CIs discovered). Additionally, I would like to display the change in this percentage on a weekly basis, similar to what you have on the HAM Workspace.

I hope someone can confirm if this functionality already exists, and I've been looking in the wrong place :-).

Note: I know I could export the data and achieve this quite easily.

Cheers in advance.

Re: ITOM Discovery Coverage Progress

Rahul Priyadars — Fri, 12 Jan 2024 05:20:15 GMT

I see few pointer here for you.

(1) CMDB health dashboard covers Many KPis which are dependent on effective Discovery results.

(2) OOTB available Discovery Dashboard

(3) Discovery Admin Console

Regards

Re: ITOM Discovery Coverage Progress

AJ_TechTrek — Fri, 12 Jan 2024 12:27:40 GMT

Hi @RobertB1 ,

You can create the custom report and dashboard what you need to achive, also OOB Discovery Admin Console and Enterprise CMDB also showcase the details.

Please appreciate the efforts of community contributors by marking appropriate response as correct answer and helpful, this may help other community users to follow correct solution in future.

Thanks

Ajay Kumar

Re: ITOM Discovery Coverage Progress

RobertB1 — Sat, 10 Feb 2024 00:58:07 GMT

Thanks for suggestions. After a crash course in performance analytics I was able to create the desired report, using a few automatic indicators and 1 formula indicator. This has the added benefits of attaching notes to significant data changes, as well as providing estimated progress treads.