question Re: Windows credential issue in ITOM forum

Windows credential issue

Hank Woo — Fri, 15 Mar 2024 01:44:18 GMT

Hello All,

I'm new in ITOM. Please understand my stupid quistion.

I'm trying to discover Windows Servers by Windows MID server.

I made Win credential but it doesn't work.

I already disabled firewall both MID server and Win host.

And also test RDP connection between MID to Win host and Win host to MID, but fine.

Is there anything that I need to check?

Re: Windows credential issue

Mio Matsushita — Fri, 15 Mar 2024 03:17:58 GMT

Hello

Have you tried testing your credentials?
See if it succeeds or if an error occurs.
https://docs.servicenow.com/csh?topicname=t_CreateCredential.html&version=latest

Re: Windows credential issue

vermaamit16 — Fri, 15 Mar 2024 03:44:57 GMT

Hi @Hank Woo

Is your Windows machine in domain ? If yes, please ensure you are using Domain Credentials to connect. Moreover, the credentials should have access to WMI.

Also, please ensure that WMI Port 135 is listening on your Windows Machine. You can check for WMI connectivity from your Mid Server as well to your Windows machine or make use of Test Credentials Utility to check for WMI issues.

Thanks & Regards

Amit Verma

Re: Windows credential issue

Hank Woo — Mon, 18 Mar 2024 04:56:24 GMT

Hello,

Fail to testing my Windows Credentials.

I double check ID and Password.

Re: Windows credential issue

Hank Woo — Mon, 18 Mar 2024 05:02:15 GMT

Hello,

Nope, There's no domain.

In addition, My Mid Server is on KVM, and widows OS is on ESXi host.

This environment can cause anything wrong?

Re: Windows credential issue

vermaamit16 — Mon, 18 Mar 2024 05:07:52 GMT

@Hank Woo

It doesn't matter until you ensure that connectivity is established between your Mid Server and the Windows host. Can you check for connectivity first from your mid server ? If connectivity is established, check if you have WMI access on the Windows Host from the Mid server by running the below PowerShell command from the mid server :

Get-WmiObject -query "SELECT * FROM Win32_OperatingSystem" -ComputerName "Your Windows host Hostname"

Refer https://activedirectorypro.com/test-wmi-connection-with-powershell/

Thanks & Regards

Amit Verma

Re: Windows credential issue

Hank Woo — Mon, 18 Mar 2024 05:13:03 GMT

@vermaamit16 ,

Thank for fast response,

"Get-WmiObject" command is seems like OK on both way.

MID to Windows OS and Windows OS to MID

Re: Windows credential issue

vermaamit16 — Mon, 18 Mar 2024 05:18:24 GMT

@Hank Woo

Then it has something to do with the credentials you are using to connect from the mid server to your windows host. To troubleshoot this further, try running a remoting command from your mid server to your windows host. You can make use of PowerShell Invoke-Command to test this. Something like this :

Invoke-Command -ComputerName 'your windows os hostname or ip' -Credential Get-Credential -ScriptBlock { hostname }

Run this command and supply the credentials you were using to test it from ServiceNow. If you don't get the hostname of the remote machine returned as an output, you need to check your credentials.

Thanks & Regards

Amit Verma

Re: Windows credential issue

Harish Bainsla — Mon, 18 Mar 2024 05:21:24 GMT

Hi please check below things

Check Credential Configuration: Ensure that the credentials you've configured in your ITOM platform are correct and have the necessary permissions to access the Windows Servers. Make sure you've provided the appropriate username and password.
Check MID Server Configuration: Verify that the Windows MID server is properly configured and running. Ensure that it has network connectivity to the Windows Servers you're trying to discover.

Re: Windows credential issue

Hank Woo — Mon, 18 Mar 2024 06:23:33 GMT

@vermaamit16

I got error from Invoke-Command and resolve the error message.

Finally, I can discover my Windows host.

Thanks a lot!

Best regards,

Hank.