question Re: checks are not writing in the ecc_queue of the agent based discovery - Agent Host Collection in ITOM forum

checks are not writing in the ecc_queue of the agent based discovery - Agent Host Collection

SK Chand Basha — Wed, 05 Mar 2025 05:38:45 GMT

Hello Everyone,

When i run the agent on demand by using collect host data , only enhanced discovery check is running and getting in ECC queue, Other software installed & Usage checks are not running what could be reason, these all are default checks.

I tested with test check we are geting payload, after i have tried to process via script include AgentNowHandler it's not working.

var payloadSysId = 'sys_id of software usage ecc queue';

var eccRecord = new GlideRecord('ecc_queue');

if (eccRecord.get(payloadSysId)) {

var anh = new AgentNowHandler();

anh.processEccRecord(eccRecord);

} else {

gs.info('ECC Queue record not found for sys_id: ' + payloadSysId);

}

Thank you!

Re: checks are not writing in the ecc_queue of the agent based discovery - Agent Host Collection

Doci1 — Wed, 05 Mar 2025 10:33:07 GMT

as OOTB when you hit "collect host data", only the "enhanced discovery check" is running, not other checks. You will find it in the UI Action itself.

I dont understand your question. Can you reformulate it?

Re: checks are not writing in the ecc_queue of the agent based discovery - Agent Host Collection

SK Chand Basha — Wed, 05 Mar 2025 16:13:29 GMT

Hi @Doci1

When I hit the collect host data only enhanced discovery check is showing in ECC queue other software install, software usage checks are not getting trigged.

What may be the reason?

Re: checks are not writing in the ecc_queue of the agent based discovery - Agent Host Collection

Doci1 — Thu, 06 Mar 2025 07:37:19 GMT

@SK Chand Basha yes, this is correct behavior! Out of the box.

Re: checks are not writing in the ecc_queue of the agent based discovery - Agent Host Collection

SK Chand Basha — Thu, 06 Mar 2025 09:43:47 GMT

Hi @Doci1

If the ECC queue record is not created how the payload will be processed to the respective tables with AgentNowHandler BR ?

Re: checks are not writing in the ecc_queue of the agent based discovery - Agent Host Collection

Doci1 — Thu, 06 Mar 2025 09:57:33 GMT

I still dont understand your question.

When you hit "Collect host data" -> triggers "Enhanced Discovery" check definiton-> record is in ecc_queue with source "on_demand_request", you received the input (again even in ecc_queue) -> input is process by Check Definition "Check type: "Enhanced Discovery" -> values are stored in CMDB.

Re: checks are not writing in the ecc_queue of the agent based discovery - Agent Host Collection

Pratiksha — Thu, 06 Mar 2025 10:11:52 GMT

We added few more checks. Apart from enhanced discovery rest of the check not getting triggered. One of the example would be software usage check. @Doci1

Re: checks are not writing in the ecc_queue of the agent based discovery - Agent Host Collection

Doci1 — Thu, 06 Mar 2025 10:23:42 GMT

And have you included those checks in Policies? Because Policy decides "when" and "where" will run checks, and checks contains "what".

Re: checks are not writing in the ecc_queue of the agent based discovery - Agent Host Collection

Doci1 — Thu, 06 Mar 2025 10:25:48 GMT

Or you mean that you have included additional checks into "Collect host data"??

Re: checks are not writing in the ecc_queue of the agent based discovery - Agent Host Collection

Pratiksha — Thu, 06 Mar 2025 10:26:24 GMT

These checks are schedule to run daily once. Software usage check repressible to get usage information for given software. These were working before. But now they are not working.

Re: checks are not writing in the ecc_queue of the agent based discovery - Agent Host Collection

Pratiksha — Thu, 06 Mar 2025 10:27:29 GMT

yes

Re: checks are not writing in the ecc_queue of the agent based discovery - Agent Host Collection

Doci1 — Thu, 06 Mar 2025 10:31:15 GMT

And when you run Software usage from "Test check", UI Action which is on each ACC Agent, what is the result?

Re: checks are not writing in the ecc_queue of the agent based discovery - Agent Host Collection

Pratiksha — Thu, 06 Mar 2025 10:34:19 GMT

In test check we get the result, in the logs we can see the data. But when we try collecting data the check dont run.

Re: checks are not writing in the ecc_queue of the agent based discovery - Agent Host Collection

Doci1 — Thu, 06 Mar 2025 10:35:52 GMT

and how do you trigger those additional checks?

Re: checks are not writing in the ecc_queue of the agent based discovery - Agent Host Collection

Pratiksha — Thu, 06 Mar 2025 10:46:42 GMT

Like enhanced discovery check, they are scheduled for once a day.

Re: checks are not writing in the ecc_queue of the agent based discovery - Agent Host Collection

Doci1 — Thu, 06 Mar 2025 10:55:36 GMT

Enhanced discovery check is triggered by the Policy, or by hitting "Collect host data". About what case are you speaking?