question Cloud Resource discovery option not available on PDI in ITOM forum

Cloud Resource discovery option not available on PDI

Asmita7 — Sun, 03 May 2026 13:29:31 GMT

I friends,

I am not getting an option to discover "cloud Resource" in CI types on discovery schedule. Cloud plugins are activated. I am using dmin role with cloud_admi and discovery admin. Cloud application is available but not the Cloud Resources. Please suggest.

Thanks,

Asmi

Re: Cloud Resource discovery option not available on PDI

Tanushree Maiti — Sun, 03 May 2026 15:21:43 GMT

Hi @Asmita7

Refer: KB0818413 While trying to setup cloud discovery there is no option for Discover Cloud Resources ( similar to Discovery Quick Start )

First time when you load the Discovery Homepage (which has the 2 options of "Discovery Quick Start" and "Discover Cloud Resources") and the later times when you load the homepage where you see the 4 boxes (Schedules, Discovered Devices, Cloud Resources, Errors) and the little Discovery Quick Start button below.

Now, once you are on the view with the 4 boxes, if you do not have any Discovery Schedules created, then in the "Cloud Resources" box, there will be a button to "Create Cloud Schedule", which would allow you to start with the Cloud Discovery creation process.

Otherwise, if you already have at least one other Discovery Schedule created, then to get to the Cloud Discovery creation, you would have to navigate like below.

1) Click on the "Schedules" box (or click on the "View Schedules" button).
2) On this Discovery Schedules page, on the upper right, there is button "Add Schedule" and a drop down triangle.
If you click on the triangle, there will pop up an option "Add Cloud Schedule" which will then get you to the Cloud Schedule creation page.

You can also see more about this in this Docs article below (see "Add schedules" under the Viewing all schedules section)
- https://docs.servicenow.com/csh?topicname=discovery-home-page.html&version=latest

Re: Cloud Resource discovery option not available on PDI

Harish Bainsla — Mon, 04 May 2026 07:23:43 GMT

Hi @Asmita7 If you are doing any cloud discovery like aws, azure,gcp etc you should create credential and service account from there you have option to create a schedule for deep details check video

Also in Discovery Schedule you will find option as shown below click there

https://youtu.be/J0I5JwwJq48?si=BwkbRUaY-Pp-ebCr

if my answer helps you mark helpful and accept solution