question Install status changing to 'In use' even after marking CI as 'retired'. in ITOM forum

Install status changing to 'In use' even after marking CI as 'retired'.

saikumar danget — Fri, 19 Aug 2022 18:07:01 GMT

Hi,

On windows server form marking install status field to 'retired' value but whenever discovery performs install status field changing to 'In use'. can anyone suggest how install status field value changing to 'In use'.

Re: Install status changing to 'In use' even after marking CI as 'retired'.

emir — Sat, 20 Aug 2022 18:04:26 GMT

Discovery found the server on the network and is updating it. Is the server retired or not? Is it on the network?

Re: Install status changing to 'In use' even after marking CI as 'retired'.

Rahul Priyadars — Mon, 22 Aug 2022 06:17:29 GMT

This Means Discovery is Finding the CI on your network still - This is why its discovering the server and updating it.

This is expected behavior . Please make sure your Company's server decommission process is good to handle this as server is not retired still in CMDB you are retiring it.

Regards

Re: Install status changing to 'In use' even after marking CI as 'retired'.

pratik0306 — Mon, 29 Aug 2022 17:09:37 GMT

if the device is no longer needed to be kept in commissioned state then move it to decommissioned/retired state and make sure the IP is excluded from discovery scan.

Re: Install status changing to 'In use' even after marking CI as 'retired'.

Rahul Priyadars — Thu, 01 Sep 2022 03:02:30 GMT

Best case is- if any device is decommissioned then it should not be on network.

if the device is no longer needed to be kept in commissioned state then move it to decommissioned/retired state and make sure the IP is excluded from discovery scan.---> This will keep ur CMDB and Discovery data clean but at enterprise level a decommissioned server is still available on n/w .:-)

Regards