question Re: Using Uptime Robot/Pingdom for Instance Uptime Monitoring? in ITOM forum

Using Uptime Robot/Pingdom for Instance Uptime Monitoring?

brian-rowland — Fri, 03 Oct 2014 02:17:04 GMT

We have a requirement for external uptime monitoring of our instance in addition to what is provided through the Hi system. We're looking at Pingdom, and previously used Uptime Monitor for quick and dirty monitoring to verify instance availability. What we ran into with Uptime Robot were a significant number of false alarms. Have other folks used either product for instance monitoring, were false alarms an issue for you, and how were these mitigated?

Thanks,

Brian Rowland

Re: Using Uptime Robot/Pingdom for Instance Uptime Monitoring?

acarter — Mon, 15 Dec 2014 16:29:23 GMT

We use Pingdom to monitor our ServiceNow instances. I use the transaction monitor. Here is the VERY basic script I use:

Go to URL https://<yourinstancename>.service-now.com/

HTTP status code should be 200

Basic auth login with xxxxxxx and xxxxxxx

You could actually have it walk pages and stuff but I think its overkill.

We generally do not get false positive however we are trying to figure out why we get down alerts for SN when we are having an internal network outage... it makes no sense but we are tracking that one down now.

Hope this helps.

April

Re: Using Uptime Robot/Pingdom for Instance Uptime Monitoring?

gyedwab — Mon, 15 Dec 2014 17:37:08 GMT

If you're interested, you can also look into Perspectium, which does instance monitoring and is built by former SN folks.