question Re: Event management not visible in dev servicenow instance in ITOM forum

Event management not visible in dev servicenow instance

bala_lti — Thu, 28 Sep 2017 06:16:51 GMT

ServiceNow Experts,

We are performing a POC prior to a production deployment involving Discovery,Service Mapping & Event management. I have tried enabling the event management plugin in my dev servicenow instance, but cannot see the event management module. Plugin name :- Event Management Overview (Searched with event and activated everything relevant)

I have enabled discovery and service mapping plugins and can see as well as use them.

Could someone clarify ,if the plugins are limited in dev/trial instances ? I would need Event management as well. How could i get this enabled in the test instance .

Note :- I am fairly new to servicenow & might have missed something here

My instance URL - ServiceNow

regards,

Bala

Re: Event management not visible in dev servicenow instance

Pradeep Sharma — Thu, 28 Sep 2017 20:51:51 GMT

Hello Bala,

Plugins that are typically enabled by support on customer and partner instances are partially available from the My Instance page (Action button Activate plugin). Only those plugins that have been requested and authorized by the development team are currently available. If you don't see a plugin that you want to activate, please use the "Feedback" link in the upper right corner. To activate admin-enabled plugins, search for "Plugins" in the left navigation menu in your personal developer instance.

Re: Event management not visible in dev servicenow instance

Pradeep Sharma — Thu, 28 Sep 2017 20:52:45 GMT

Screenshot for reference.

Re: Event management not visible in dev servicenow instance

Adam Lankford — Thu, 28 Sep 2017 20:53:17 GMT

Bala,

Some plugins can only be enabled by ServiceNow. I would put in a HI ticket to request the event management plugin to be installed.

Re: Event management not visible in dev servicenow instance

Pradeep Sharma — Thu, 28 Sep 2017 20:56:53 GMT

Hello Adam,

Dev instance as part of developers.servicenow.com is not supported by ServiceNow support.All the issues related to the instance should be posted on the Instance Help community.

Event management plugin, in this case, can be activated by the self-service option on developers portal. Please let me know if you have any questions.

Re: Event management not visible in dev servicenow instance

bala_lti — Tue, 03 Oct 2017 06:18:24 GMT

Thanks Pradeep,

I could activate the plugin from My instance page , Now I can see Event management module in my Dev Servicenow instance