question Show/Hide fields using UI Policy in ITSM forum

Show/Hide fields using UI Policy

tiyasa — Thu, 29 Jun 2017 15:14:43 GMT

I have a multiple choice variable and need to show/hide different fields based on the value of the Variable. Currently, there are 2 values options. Created the UI policies

Created the UI policies and set the visibility per requirements. The problem is upon switching between these values, it does not toggle at all. It just sits as it would at load.

Originally, I had a client script managing the toggling of scripts, but upon deploying to other environments, encountered an issue with the order or processing the load and change scripts. So I am migrating to UI Policies.

Any suggestions?

Thanks,

Re: Show/Hide fields using UI Policy

Uncle Rob — Thu, 29 Jun 2017 15:22:41 GMT

First thing is to de-activate the scripts. UI Actions and Client scripts don't play nicely together.

If you already have the client scripts deactivated, then please paste in screenies of your UI Policies.

Re: Show/Hide fields using UI Policy

tiyasa — Thu, 29 Jun 2017 15:33:51 GMT

Yes, the scripts are disabled. Here are the screenshots.

Some notes:-

- All the variables are set to non-mandatory at the variable level.

- The UI Policies are ordered at 100 both.

- I have tried to turn off Reverse if false and on load, one by one etc, and it still doesn't work.

The second one is:

Thanks in advance.

Re: Show/Hide fields using UI Policy

tiyasa — Thu, 29 Jun 2017 15:37:21 GMT

Ah just found the problem. I had one more onChange Client Script there which was clearing the fields when the Variable option was changed. I disabled it and it started working.

Any suggestions on how I can put that feature back?

Re: Show/Hide fields using UI Policy

tiyasa — Thu, 29 Jun 2017 16:10:50 GMT

Fixed. I put the clearing of field condition in the run scripts section of the UI Policies.

Happy Me

Re: Show/Hide fields using UI Policy

Andrew_XU — Fri, 04 Aug 2017 06:24:27 GMT

Dear tiyasa:

Can you tell me how to disable it?

Re: Show/Hide fields using UI Policy

Shishir Srivast — Fri, 04 Aug 2017 06:27:55 GMT

You can just make the Active Checkbox unchecked to stop executing the particular UI Policy, Client Script etc.

Re: Show/Hide fields using UI Policy

Andrew_XU — Fri, 04 Aug 2017 07:05:40 GMT

I need input "caller_id.phone" the this form name

but still auto cut "." ,so I want disable field limit.

How to do it?