question Re: autopopulate field values (of user) using glideAjax in ITSM forum

autopopulate field values (of user) using glideAjax

SWAPNIL KULKARN — Sun, 19 Jun 2022 16:38:36 GMT

Hello, I am using below client script to auto populate field values ('manager' and 'lastname'), when user in 'requested_for' field changes

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}

var id = g_form.getValue('u_requested_for'); // ref to sys_user

var gr = new GlideRecord('sys_user');
gr.addQuery('sys_id',id);
gr.query();

while(gr.next()) {

g_form.setValue('u_manager',gr.manager);
g_form.setValue('u_lastname',gr.last_name);
}
}

As its not best practice to use gliderecord in client script, can someone help to get the code for script include and client script, if I want this to get done using 'GlideAjax'.

Re: autopopulate field values (of user) using glideAjax

Mark Roethof — Sun, 19 Jun 2022 16:41:14 GMT

Hi there,

This article which I wrote a while back gives some good explanation and examples:
- 2020-01-10 Client Side Scripting: Go for GlideAjax (with getXMLAnswer)!

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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Re: autopopulate field values (of user) using glideAjax

Aman Kumar S — Sun, 19 Jun 2022 16:43:44 GMT

Hey,

You can refer to below community article which meets your requirement.

Also, would suggest to have a look at Article shared by Mark above, will be helpful in order to understand how Ajax works.

Get Manager name based an selected user

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂

Re: autopopulate field values (of user) using glideAjax

Mark Roethof — Sun, 19 Jun 2022 16:50:27 GMT

Do be aware, that the link you are sharing, the answer marked as correct a performance issue if using this for a reference field/variable.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

---

LinkedIn
Community article, blog, video list