question Walk-up Appointment after San Diego Upgrade - Invalid appointment-type for this location in ITSM forum

Walk-up Appointment after San Diego Upgrade - Invalid appointment-type for this location

Jerry Wong1 — Wed, 18 May 2022 19:49:07 GMT

Hello,

We have upgraded the post production environment from Quebec to San Diego. Has anyone experience the following error message when booking an walk-up appointment? For further information, the error only appears when setting the appointment type to either in-person or remote. If we set to both then the appointment is working. Thank you.

Re: Walk-up Appointment after San Diego Upgrade - Invalid appointment-type for this location

sachin_namjoshi — Wed, 18 May 2022 20:56:57 GMT

Do you have the location specified in the "Walk-up Experience -> Administration -> Walk-up locations" list?

Is it also listed and active in Administration -> Appointment Configurations?

Regards,

Sachin

Re: Walk-up Appointment after San Diego Upgrade - Invalid appointment-type for this location

Jerry Wong1 — Thu, 19 May 2022 10:02:18 GMT

Yes i can confirm we have the location specified and is active. We know this works as if we choose the appointment type to both which the appointment booking is working.

Re: Walk-up Appointment after San Diego Upgrade - Invalid appointment-type for this location

Jerry Wong1 — Mon, 23 May 2022 10:26:52 GMT

Hi @sachin.namjoshi

Can i check if you have seen my response to your question and do you have any further suggestions on what i can check further?

Thanks

Jerry

Re: Walk-up Appointment after San Diego Upgrade - Invalid appointment-type for this location

sachin_namjoshi — Mon, 23 May 2022 15:33:13 GMT

This error is implemented in OOB business rule "Create appointment".

Lookup your walk up config in wu_location_queue table. Code in above business rule matches appointment type config in wu_location_queue matches with constant value defined in sn_walkup.WalkUpConstants script include.

Regards,

Sachin

Re: Walk-up Appointment after San Diego Upgrade - Invalid appointment-type for this location

Jerry Wong1 — Fri, 27 May 2022 20:30:53 GMT

Hi Sachin,

Thank you for your help and we have found it was to do with the appointment type variable was the issue in the appointment record producer record.

Re: Walk-up Appointment after San Diego Upgrade - Invalid appointment-type for this location

ayesha — Thu, 30 Jun 2022 18:52:14 GMT

Hi Jerry, detailed step by setp guide how to nevigate to record producer and what changes you made to fix the issue? I'm having the same issue. I opened a HI ticket with the serviceNow and they indicated the value for asset type is wrong.