question Re: How do I establish State Flow for a new Custom Task table? in ITSM forum

How do I establish State Flow for a new Custom Task table?

John Kelly — Thu, 02 Jun 2022 05:58:59 GMT

Hi,

We have some custom apps that were developed using the Service Management Application Designer and had State Flow configured as part of that tool however the Designer has since been deprecated.

How do I establish State Flow for a new custom task table (I see guidance for existing table state flows in the product docs but not for new custom tables).

thanks for your help .. John

Re: How do I establish State Flow for a new Custom Task table?

Sajilal — Thu, 02 Jun 2022 06:35:37 GMT

Hi John,

With the scoped application processes tightly bound in place for their respective scoped apps, i doubt the functionalities are available for custom applications which reside on the Global level. Therefore you are not able to establish the functionality of the scoped app in your custom Global app.

Please try reaching out to ServiceNow and see what they say, but i dont think this is possible. You will have to then derive something customized state flow functionality for your own custom app.

Please mark helpful/correct if you are ok!

Thanks,
Saji

Re: How do I establish State Flow for a new Custom Task table?

Community Alums — Thu, 02 Jun 2022 06:57:21 GMT

Hi John Kelly ,

Have you got a chance to look at this Product doc :https://docs.servicenow.com/en-US/bundle/sandiego-servicenow-platform/page/administer/state-flows/task/t_CreateAStateFlow.html

Try with the above approach, if you can.

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

Re: How do I establish State Flow for a new Custom Task table?

John Kelly — Thu, 02 Jun 2022 06:58:08 GMT

Hi,

Got it going by:

creating some states for the custom table in sys_choice.
creating a new table extending the Service Management Flow (sf_sm_flow) table
populating the desired from and to states
using the UI action on the new flow table to create a client script to manage the states in the form

Re: How do I establish State Flow for a new Custom Task table?

John Kelly — Thu, 02 Jun 2022 06:59:14 GMT

Thanks Sandeep, yes I read the product doco and had a look on the community

Re: How do I establish State Flow for a new Custom Task table?

John Kelly — Thu, 02 Jun 2022 07:01:56 GMT

Hi Sajilal,

I take your point that the scoped apps can't always get to the OOB functionality however in this case it seems ok. I have posted what seems to work for me.

thanks .. John

Re: How do I establish State Flow for a new Custom Task table?

Sajilal — Thu, 02 Jun 2022 08:13:38 GMT

Yes customization is the only way.

Please mark helpful/correct if you are ok!

Thanks,
Saji