https://www.servicenow.com/community/itsm-forum/unable-to-view-task-variables-in-agent-workspace/m-p/560451#M132230 <P>So, I typed out a full reply, clicked 'Reply', and it logged me out and lost what I put.</P> <P>&nbsp;</P> <P>Essentially, you need to activate the ITSM Workspace plugin to get variables showing in Agent Workspace. Had to log a Hi Portal ticket to find this out. It will show as a paid plugin, but had confirmation that as long as you have the base ITSM package, there's not additional charge.</P> <P>You will still have to click on 'to view/edit variable items, click here', and it will bring up a window to show you the variables.</P> <P>There is apparently no way to have them showing on the form - "that's how this functionality is supposed to work" - so I'm going to see if something can be raised direct with ServiceNow to have that as a possible feature for a future release. Don't know about you, but I don't want to keep having to click to see variables, I want them visible on the page with everything else.</P> Wed, 01 May 2019 06:50:31 GMT StewartF 2019-05-01T06:50:31Z https://www.servicenow.com/community/itsm-forum/unable-to-view-task-variables-in-agent-workspace/m-p/560448#M132227 <P>We've recently been upgrade to Madrid, and I'm wanting to make full use of the Agent Workspace. I've got all the basics set up so we can see our incidents, requests, changes and problems, and can update them and create new ones.</P> <P>The issue I'm facing it with Tasks/Requested Items. I can edit most things, add notes and comments etc, but cannot view variables. This is what I see -:</P> <P><span class="lia-inline-image-display-wrapper" image-alt="find_real_file.png"><img src="https://www.servicenow.com/community/image/serverpage/image-id/25456iC3B7FE1F4C2A9EF6/image-size/large?v=v2&amp;px=999" role="button" title="find_real_file.png" alt="find_real_file.png" /></span></P> <P>I click on 'click here' and am greeted with this -:</P> <P><span class="lia-inline-image-display-wrapper" image-alt="find_real_file.png"><img src="https://www.servicenow.com/community/image/serverpage/image-id/25454i10FFA5D11B290FE2/image-size/large?v=v2&amp;px=999" role="button" title="find_real_file.png" alt="find_real_file.png" /></span></P> <P>Anybody had the same and able to shed any light on this please?</P> <P>&nbsp;</P> <P>&nbsp;</P> Thu, 11 Apr 2019 15:04:39 GMT https://www.servicenow.com/community/itsm-forum/unable-to-view-task-variables-in-agent-workspace/m-p/560448#M132227 StewartF 2019-04-11T15:04:39Z https://www.servicenow.com/community/itsm-forum/unable-to-view-task-variables-in-agent-workspace/m-p/560449#M132228 <P>Anybody have any ideas on this please?</P> Mon, 15 Apr 2019 14:30:03 GMT https://www.servicenow.com/community/itsm-forum/unable-to-view-task-variables-in-agent-workspace/m-p/560449#M132228 StewartF 2019-04-15T14:30:03Z https://www.servicenow.com/community/itsm-forum/unable-to-view-task-variables-in-agent-workspace/m-p/560450#M132229 <P>Exactly the same issue here... have you heard anything yet? There may be a PRB...</P> Wed, 01 May 2019 02:12:41 GMT https://www.servicenow.com/community/itsm-forum/unable-to-view-task-variables-in-agent-workspace/m-p/560450#M132229 smfoister 2019-05-01T02:12:41Z https://www.servicenow.com/community/itsm-forum/unable-to-view-task-variables-in-agent-workspace/m-p/560451#M132230 <P>So, I typed out a full reply, clicked 'Reply', and it logged me out and lost what I put.</P> <P>&nbsp;</P> <P>Essentially, you need to activate the ITSM Workspace plugin to get variables showing in Agent Workspace. Had to log a Hi Portal ticket to find this out. It will show as a paid plugin, but had confirmation that as long as you have the base ITSM package, there's not additional charge.</P> <P>You will still have to click on 'to view/edit variable items, click here', and it will bring up a window to show you the variables.</P> <P>There is apparently no way to have them showing on the form - "that's how this functionality is supposed to work" - so I'm going to see if something can be raised direct with ServiceNow to have that as a possible feature for a future release. Don't know about you, but I don't want to keep having to click to see variables, I want them visible on the page with everything else.</P> Wed, 01 May 2019 06:50:31 GMT https://www.servicenow.com/community/itsm-forum/unable-to-view-task-variables-in-agent-workspace/m-p/560451#M132230 StewartF 2019-05-01T06:50:31Z https://www.servicenow.com/community/itsm-forum/unable-to-view-task-variables-in-agent-workspace/m-p/560452#M132231 <P>This fixed it for me! Thank you!</P> Tue, 21 May 2019 16:49:48 GMT https://www.servicenow.com/community/itsm-forum/unable-to-view-task-variables-in-agent-workspace/m-p/560452#M132231 Derek Culberts1 2019-05-21T16:49:48Z