question Re: I want to create a incident ticket from Postman using rest API which role i required to create incident ticket for user in ITSM forum

I want to create a incident ticket from Postman using rest API which role i required to create incident ticket for user

Salman AHmad — Thu, 24 Jun 2021 12:08:16 GMT

I want to create a incident ticket from Postman using rest API which role i required to create incident ticket for user I give a role web_service_admin for user but it's not working but when i give the role admin it is working.

Kindly tell me which role is required to create ticket from postman because I am not want to give admin role to integration user.

Re: I want to create a incident ticket from Postman using rest API which role i required to create incident ticket for user

Ankur Bawiskar — Thu, 24 Jun 2021 12:18:20 GMT

Hi,

User should have snc_internal

Regards
Ankur

Re: I want to create a incident ticket from Postman using rest API which role i required to create incident ticket for user

Salman AHmad — Thu, 24 Jun 2021 13:10:51 GMT

Hi,

Unable to give snc_internal role to user kindly help me.

Re: I want to create a incident ticket from Postman using rest API which role i required to create incident ticket for user

Ankur Bawiskar — Thu, 24 Jun 2021 14:29:15 GMT

Hi,

try giving rest_service role

Regards
Ankur

Re: I want to create a incident ticket from Postman using rest API which role i required to create incident ticket for user

Salman AHmad — Fri, 25 Jun 2021 06:34:42 GMT

Hi,

I also give Rest Service role but not working i Attached both postman and roles screenshots below.

Re: I want to create a incident ticket from Postman using rest API which role i required to create incident ticket for user

Ankur Bawiskar — Fri, 25 Jun 2021 06:41:18 GMT

Hi,

did you try giving table level Create ACL and check for that user?

Regards
Ankur

Re: I want to create a incident ticket from Postman using rest API which role i required to create incident ticket for user

Salman AHmad — Mon, 28 Jun 2021 05:57:40 GMT

Hi,

Now I am able to create incident ticket using create and write ACL on table.

but last thing information not showing in postman when I create ticket from postman.

Thanks

Re: I want to create a incident ticket from Postman using rest API which role i required to create incident ticket for user

Ankur Bawiskar — Mon, 28 Jun 2021 06:06:06 GMT

Hi,

Glad to know that it worked.

Did you check the table level READ ACL and any query business rule on that table?

Regards
Ankur

Re: I want to create a incident ticket from Postman using rest API which role i required to create incident ticket for user

Salman AHmad — Wed, 07 Jul 2021 12:04:28 GMT

Yes I have Created Read ACL and check business rule as well but not display record on postman.

Re: I want to create a incident ticket from Postman using rest API which role i required to create incident ticket for user

Ankur Bawiskar — Wed, 07 Jul 2021 12:05:46 GMT

Did you try giving that user admin role?

Re: I want to create a incident ticket from Postman using rest API which role i required to create incident ticket for user

Salman AHmad — Wed, 07 Jul 2021 12:08:57 GMT

Hi,

If a give a admin role it's works perfectly fine but requirement is admini role should not given to the integration user.

Re: I want to create a incident ticket from Postman using rest API which role i required to create incident ticket for user

Ankur Bawiskar — Wed, 07 Jul 2021 12:31:24 GMT

Hi,

that's correct.

I just wanted to test.

Now there is some ACL issue or query business rule.

Please check your incident table level READ ACL has which role and give that role to that API user.

Also did you check any query business rule is present on the table which is restricting.

Also did you table there is any table.* READ ACL which is blocking all the fields

Regards
Ankur

Re: I want to create a incident ticket from Postman using rest API which role i required to create incident ticket for user

Ankur Bawiskar — Wed, 07 Jul 2021 13:12:44 GMT

@Salman AHmad

Thank you for marking my response as helpful.

If my response helped you please mark it correct to close the question so that it benefits future readers as well.

Regards
Ankur

Re: I want to create a incident ticket from Postman using rest API which role i required to create incident ticket for user

Ankur Bawiskar — Mon, 19 Jul 2021 09:19:47 GMT

@Salman AHmad

Thank you for marking my response as helpful.

If my response helped you please mark it correct to close the question so that it benefits future readers as well.

Regards
Ankur

Re: I want to create a incident ticket from Postman using rest API which role i required to create incident ticket for user

N_H_ — Thu, 05 May 2022 21:11:14 GMT

It is important to know when creating a user to assign a REST or SOAP role, that the user also needs to be permitted access to the tables you intend to interact with. The Web_Service_Admin gives access to use the API, but that ROLE is not in the ACLS for the numerous OOTB tables. You must have the appropriate role assigned to this user like ITIL, or SNC_Internal, etc. Depending on whether you are working in the ITSM application or some other, the appropriate role for those tables is necessary.

Examples:

Custom User Acct: APIUserCMDB

Roles: web_service_admin, cmdb_read

Custom User Acct: APIUserIncident

Roles: web_service_admin, itil

It is also important to note, there is a role lower than web_service_admin that could be used.

snc_platform_rest_api_access

Allows access to Platform Rest APIs
- Table API
- Import Set API
- Aggregate API
- Attachment API