question How to make all fields readonly on the incident form for Cancelled state? in ITSM forum

How to make all fields readonly on the incident form for Cancelled state?

Bharath kumar6 — Tue, 24 May 2022 08:01:21 GMT

When the state changes to cancelled - for all the itil users -- all the fields should be readonly.

Re: How to make all fields readonly on the incident form for Cancelled state?

Chetan Mahajan — Tue, 24 May 2022 08:12:34 GMT

Hi Bharat,

Try below code in Onchange Client script on state

if(g_user.hasRole("itil") && g_form.getValue("state")==8) {
	 var fields = g_form.getEditableFields();
         for (var x = 0; x < fields.length; x++) {
           g_form.setReadOnly(fields[x], true);
         }
	}

Re: How to make all fields readonly on the incident form for Cancelled state?

Jaspal Singh — Tue, 24 May 2022 08:20:49 GMT

Ideal option will be to create ACL of type write for each field when state changes to Cancelled for required table & for required ITIL users.

Re: How to make all fields readonly on the incident form for Cancelled state?

Community Alums — Tue, 24 May 2022 08:45:29 GMT

Hi Bharath,

There is an OOTB UI Policy "Make fields read-only on close" which does that. You can go ahead and check that UI Policy.

When a state changes to cancelled or closed all the fields will automatically be read-only.

Thanks,

Visakha